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Information on the CrowdStrike Outage

July 26, 2024

On Friday, July 19, 2024 at 04:09 UTC, Hospitals and healthcare clinics around the world faced significant disruptions in appointment systems, lab systems, and patient records, leading to delays and cancellation of appointments. Many 911 services were severely affected and travel was halted across the U.S. Millions of Windows systems crashed and displayed the infamous “blue screen of death” (BSOD). The outage was not a Microsoft Windows flaw directly, but rather a flaw in CrowdStrike Falcon that triggered the issue. The ClinicMind support team reports that we received no complaints or requests for help in connection to this outage. Our rapid response team remains committed to your success. If anyone is experiencing ramifications from the CrowdStrike patch, please call our support line at (234) 254-2255, or use the “live chat” feature, from 9:00 Am- 4:30 Pm EDT, accessible from any page of the ClinicMind EHR. Thank you for your continued trust in ClinicMind. We are grateful for the opportunity to serve you.

Credentialing in Medical Billing Systems

June 17, 2024

Credentialing in medical billing is crucial for ensuring patient safety and maintaining the quality of care provided by healthcare providers. This process involves verifying providers’ qualifications, competence, and eligibility, playing a vital role in effective revenue cycle management. In 2021, the Credential Management Solutions Market had a valuation of USD 833.45 Million. Projections indicate that it is expected to reach USD 2526.34 Million by 2030, experiencing a compound annual growth rate (CAGR) of 17.7% from 2022 to 2030. The rising cyber threat risk has spurred demand for skilled experts, credential management solutions, and IT security compliance software in businesses and organizations. (Credential Management Solutions Market Size, Share, Trends & Forecast, 2023) Figure 1. Global Credentialing Management Solutions Market https://www.verifiedmarketresearch.com/product/global-credential-management-solutions-market-size-and-forecast-to-2025/ Medical Billing Systems in Credentialing Medical billing systems are critical components of healthcare operations. They are used to submit and follow up on claims with health insurance companies to receive payment for services rendered by a healthcare provider. The role of medical billing systems in credentialing is quite significant. Provider Information: Medical billing systems hold essential information about providers, including their credentials. This information is necessary for filing claims and verifying a provider’s ability to provide certain services. Claims Processing: One of the key steps in processing medical claims involves verifying the provider’s credentials. If a provider is not properly credentialed with a particular payer, claims for services rendered can be denied, resulting in lost revenue. Regulatory Compliance: Medical billing systems help maintain compliance with healthcare regulations, including credentialing-related ones. By ensuring providers are credentialed properly, the systems help prevent fraudulent claims and avoid potential legal issues. Integrating credentialing into medical billing systems can streamline workflows, improve accuracy, and increase efficiency. The integration can occur in various ways: Data Sharing: Medical billing systems can be configured to share data with credentialing systems, allowing for real-time updates of provider information. Automated Verifications: With the integration, systems can automatically verify a provider’s credentials during claim processing, flagging any issues for immediate attention. Credentialing Updates: Updates to a provider’s credentials can be automatically reflected in the billing system, reducing the chance of claim denials due to outdated credential information. Scheduling and Alerts: Medical billing systems can help manage credentialing timelines, offering reminders when it’s time for providers to renew their credentials, thus maintaining their eligibility with payers. Key Facts about Credentialing Applications Credentialing applications in the US healthcare system involve a significant volume of submissions. However, the success rate varies, with some applications failing to meet the requirements. The timeline for the credentialing process typically spans around 90-120 days, including the verification and contracting phases; per provider, there are 18 payers. For every 5 payer applications, 25 working hours of the hospital staff and physicians are consumed. Also, approximately 85% of the applications still need to be completed. (Shah, 2023) Figure 2. Basic Credentialing Facts Challenges in the Credentialing Process Incomplete or Inaccurate Documentation Incomplete or inaccurate documentation is a common challenge in the credentialing process. Thoroughly reviewing the application materials and seeking assistance, if needed, can help mitigate this challenge. Maintain clear records of all documentation submitted and maintain copies for reference and future updates. Insufficient Qualifications Meeting specific qualifications, such as experience, licenses, certifications, or exam scores, is crucial for successful credentialing. Regularly reviewing and updating qualifications, participating in continuing education, and seeking professional development opportunities help providers stay current and fulfill credentialing requirements. Lack of Adherence to Credentialing Standards Adhering to credentialing standards is essential for a smooth credentialing process. Familiarize themselves with the specific standards and ensure they comply with professional conduct, ethical behavior, and patient safety requirements. Regularly reviewing the credentialing standards and seeking ongoing education on changes or updates to these standards promote ongoing compliance and avoid potential challenges. Inadequate Professional References Successful credentialing requires credible professional references highlighting the provider’s skills, knowledge, and abilities. Establish professional relationships and seek references from respected individuals who can vouch for their qualifications and competence. Engage in professional networks to facilitate the collection of robust references. Disciplinary Actions or Malpractice History Providers with a history of disciplinary actions or malpractice may face challenges during credentialing. Credentialing organizations are concerned about the provider’s competence and safety. Prepare to address any disciplinary or malpractice history concerns and provide explanations or evidence of corrective actions. Seeking legal counsel or assistance from credentialing experts can help providers navigate these challenges effectively. (Shah, 2023b) Common Documents and Information Required for Credentialing Applications Typically, credentialing applications include: Educational Background and Training Documentation: Healthcare providers must submit comprehensive documentation that validates their educational background and training. This includes transcripts, diplomas, degrees, and records of specialized training, fellowships, and continuing education courses. Accuracy in these documents is crucial as they reflect the provider’s expertise in their specific field of practice. Licensure and Certification Details: Credentialing applications typically seek information about the provider’s current and past licensure status. This encompasses their medical license, board certifications, and any history of disciplinary actions or license restrictions. Malpractice History and Insurance Coverage: Disclosure of malpractice history, including any claims, settlements, or judgments, is standard procedure in credentialing applications. This information helps assess the provider’s risk profile and ability to deliver safe, high-quality care. Providers must also furnish proof of malpractice insurance coverage or alternative means of financial responsibility. Professional References and Recommendations: Credentialing applications often require professional references from colleagues, supervisors, or others familiar with the provider’s clinical practice. These references offer insights into the provider’s professional conduct, clinical skills, and teamwork abilities. Recommendations from respected professionals carry significant weight in the credentialing process and positively impact the provider’s application. Practitioner Data Bank and National Provider Identifier (NPI) Registration: Providers are obliged to disclose any adverse actions or reportable events as required by the National Practitioner Data Bank (NPDB). This includes malpractice settlements, disciplinary actions, or exclusions from federal healthcare programs. Additionally, providers must obtain a National Provider Identifier (NPI) and include it in their credentialing application. The NPI standardizes provider identification across healthcare systems and ensures accurate tracking

ClinicMind Mobile EHR 3.9 Update: What’s New and Improved

June 13, 2024

We’re excited to announce the latest update to ClinicMind Mobile EHR, version 3.9! This update brings several new features and enhancements designed to improve user experience and streamline practice management. Here’s a detailed look at what’s new: Patient Portal Access Management One of the most significant additions in this update is the ability to manage Patient Portal access directly from the Mobile EHR app. This feature enables users to: Set passwords Send emails Share access links Grant or remove access for authorized representatives These capabilities make it easier for providers to ensure their patients have the necessary access to their health records and can communicate effectively through the Patient Portal. Patient Avatars Personalization is a key part of patient care, and with the 3.9 update, patient avatars are now visible in all UI components that display avatar placeholders. This includes: Patient search Patient bottom sheet Appointment details Mailbox messaging Patient details Users can now edit patient avatars by uploading images from their camera or gallery or by removing the avatar completely. This small but impactful feature helps create a more personalized and engaging experience for both patients and clinicians. Delete All Similar Appointments Managing appointments just got easier with the new “Delete All Similar” option. When deleting an appointment, users can now choose to remove the original appointment and all future recurring appointments. To confirm the deletion, users will need to press and hold the ‘HOLD TO DELETE’ button. This feature simplifies the process of managing recurring appointments and reduces the risk of scheduling errors. Enhancements and Bug Fixes In addition to the major features, the update includes several bug fixes and optimizations to enhance the overall user experience: Appointment Changes: Removed users ability to cancel or delete appointments that have been checked-out. Schedule Blocks: Fixed issues where blocks could be updated without any changes, and blocks that were created displayed in the scheduler month view but not in the actual time slot in day view. Create Appointment: Resolved the issue where check-in notifications appeared with a delay, causing a blank screen when closed. Also fixed the issue where tapping the ‘Refresh’ icon during appointment creation caused multiple refreshes. Appointment Waitlist: Fixed the display issue where the clinician name appeared as blank space if the first name didn’t exist. Items in the waitlist removal dialog are now sorted by urgency. Schedule Blocks Synchronization: Improved the synchronization process for schedule blocks, significantly reducing loading times. Lock Screen: Removed the delay before displaying the lock screen for users who were out of the app for more than 60 seconds. These enhancements and fixes ensure a smoother and more reliable experience, allowing you to focus on what matters most—providing excellent patient care.

Introducing Flexnote Version 10: Enhanced Features for Seamless Documentation

June 11, 2024

We are thrilled to announce the release of Flexnote Version 10, packed with more features designed to streamline your workflow and enhance your documentation experience. Here’s a closer look at what’s new: Flexnote Version 10 is all about making your practice more efficient and your documentation more accurate. Here’s why Flexnote V10 should matter to you: Inline Field History: Our new Inline Field History feature is tailored to make your work more efficient by allowing you to view the previous field value directly alongside the current one. No more switching back and forth to the history tab! This field-specific toggle can be saved with your macro, providing a quick and seamless way to track changes and assess progress from one recording to the next. Simplified Problem List: Flexnote Version 10 brings more control and less clutter to your documentation with the Simplified Problem List. You can now make the diagnosis list in your documentation much easier to read by excluding extra information like codes, dates, and statuses. Integration of Sticky Notes: Transitioning from our legacy documentation to the new style has never been easier with the integration of sticky notes into Flexnote. This feature allows you to access important notes quickly and easily. Whether it’s keeping track of patient details that you prefer not to include in the official documentation or simply jotting down quick reminders, sticky notes are here to help. Enable this feature through the new user setting called “Sticky Notes Sidebar.” Other Updates Workers Compensation Smart Field: Streamline your workers’ compensation documentation with our new smart field. Importing Options List For Multi-option Field: Simplify the process of importing options with our new feature. Presenting Problems Field – New Navigation: Navigate the presenting problems field with ease thanks to our updated navigation system. We are confident that these new features will significantly enhance your workflow. Explore these updates and see how they can transform your documentation today! If you are not already using Flexnote, schedule a demo to see how it can transform your documentation. Click Here to Schedule Your Flexnote Demo

Straight-Through Billing

March 21, 2024

Medical billing complexity and massive volumes of daily claims render manual claims processes incapable of protecting both the provider and the payer from underpayments, overpayments, and billing compliance violations. Straight-Through Billing (STB) addresses complexity and volume processing problems by automating the majority of the claim flow and focusing the billing follow-up specialists on exceptions only. An STB process flags problems routes them for follow-up and enables online correction and resubmission. The STB methodology implements billing service transparency and focuses management on strategic process improvement opportunities. Straight-Through Billing integrates the billing process into the practice management workflow, automates the vast majority of transactions, focuses manual labor on exceptions, and establishes a process for continuous improvement. Remember: Straight-Through Billing offers a comprehensive approach to improving the billing process, integrating various components, and promoting continuous improvement. Practice Management Integration First, integrated practice management and billing workflow connects patient scheduling, medical record management, and billing into a single process. Every participant in the practice management workflow receives a unified and coherent picture of the practice workload, patient and provider location, resource availability, and cash flow. However, integrated with Electronic Health Records, practice management systems are more beneficial. Electronic health records (EHR) are digital formats of a patient’s chart. They contain all the information about a patient’s health. This includes medical history, allergies, immunizations, previous treatments, medication history, past diagnoses, history of substance abuse (if any), and so forth (Shah, 2021). Transaction Automation Transaction automation streamlines and expedites the billing process by automating claim validation, payer message reconciliation, and billing workflow management: Automated claim validation eliminates errors downstream and reduces processing time because it flags errors before submitting the claim to the payer. Automated claim message reconciliation eliminates the costly search for the original claim and standardizes message communication, eliminating the need to decipher the (often cryptic) payer’s message. Automated billing workflow management drives the follow-up discipline required for the resolution of claim denial and underpayment incidents, and it establishes a high degree of process transparency for all billing process participants, resulting in full and timely payments. Automated billing increases the net collection rate due to quick claim turnaround and efficient follow-up. Respond to your denials within 5-21 business days of receiving them, using our Daily Denial Email Alerts (Qureshi, 2022). Focus on Exceptions Focusing manual labor on exceptions requires timely exception identification, routing to follow-up personnel, online error correction, and rigorous follow-up tracking. Again, process transparency enables tracking exception follow-up as implemented in ClinicMind-like systems. Another significant benefit of automated medical billing is the ability to track and analyze financial data. With this, healthcare facilities can monitor their revenue cycles, identify growth opportunities, and generate detailed financial reports (Polo, 2023). Continuous Process Improvement Finally, a process for continuous improvement requires continuous observability of every process attribute and a modification methodology for both automated claim processing and manual exception follow-up tracking. Straight-Through Billing implements billing transparency by design because billing transparency is an integral attribute of every component of the STB process. It also enables businesses to streamline their billing operations, reduce errors, enhance efficiencies, and improve the customer experience (Ward, 2023). Straight-Through Billing Architecture The Straight-Through Billing systems architecture mirrors the architecture of general Straight-Through Processing (STP) systems developed for the financial services industry. Such systems require effective workflow management, a knowledge-based validation system, connectivity to all process participants (including online data reconciliation), and tracking of problem resolution. Therefore, a typical ClinicMind-like STB system has a three-tiered architecture: Back-end processing engine designed for a high-volume transaction processing environment Middle tier, using Java Servlet technology Front end, using an HTML-JavaScript, zero-footprint client Did You Know? The STB architecture is inspired by the systems used in the financial services industry, showcasing the transferability of advanced processing concepts across different domains. An STB system (e.g., ClinicMind) based on the methodology outlined here implements rich functionality, which allows the following to be automated: Computer-aided preferential patient scheduling Integrated electronic medical records Online computer-aided coding Real-time claim validation and patient eligibility testing Electronic claim submission Payment posting, reconciliation, and verification of meeting contractual obligations Monitoring of audit risk and billing compliance Tracking of denial appeal process Quantitative STB Management Straight-Through Billing methodology allows for quantitative management since the likelihood of the entire process failing can be estimated as the product of such items for each individual workflow step. A ClinicMind-like STB system tracks the percentage of clean claims (claims paid in full, and within the allocated time frame, without any manual intervention) and focuses the management on those process aspects that yield the greatest potential improvement. Thus, STB methodology focuses on exceptions at both the tactical and strategic management levels and can help to improve cash flow and reduce outstanding invoices by providing real-time visibility into billing and payment status (Mielnicki, 2022). Modern Insights and Research In the ever-evolving field of medical billing, staying ahead of the curve is crucial for achieving financial excellence in the healthcare industry. Let’s embark on an exhilarating journey into the future of medical billing, where the convergence of electronic health records (EHRs), artificial intelligence (AI), real-time analytics, and collaborative efforts reshapes the revenue cycle landscape. Brace yourself for a transformative exploration that revolutionizes processes, enhances data accuracy, maximizes financial outcomes, and ushers in an era of unparalleled efficiency and effectiveness in the dynamic realm of medical billing. 1- Role of Blockchain Technology in Billing Systems The seamless integration of electronic health records (EHRs) and billing systems is revolutionizing the field of medical billing. Gone are the days of fragmented medical records scattered across various healthcare organizations. With blockchain at the helm, a distributed EHR ecosystem emerges, ensuring a smooth flow of information between providers. By eliminating manual data entry and ensuring accurate documentation, this innovative technology guarantees accurate and secure documentation, eliminating errors and speeding up reimbursement processes (Cerchione et al., 2022). But that’s not all. Blockchain brings an unparalleled level of data integrity and security, employing cryptographic techniques to safeguard patient information from prying eyes.

No-Show Risk Management

March 21, 2024

When patients miss appointments, they interrupt the flow of patient care, impede clinic productivity, and signal an eroding patient loyalty. The rate of no-shows runs at 30% for the average family practice. A missed appointment amounts to missed billing revenue. Worse, if clinicians are part-time or full-time staff rather than contracted, they sit idle on the company clock, losing money with each passing minute. Finally, a missed appointment could be a symptom of a deserting patient, signaling a potential loss of long-term billing revenue. Most clinics lose an average of 20% of their revenue due to missed appointments. Lost revenue may not be the largest problem caused by no-shows. Other problems span health damage, patient liability risks, reduced accessibility, and impeded resident education. Rigorous no-show management methods using advanced technologies integrate scheduling and billing data, reduce no-show rates, and improve associated revenues by more than 50%. They also mention the comparable improvement of long-term patient loyalty (Hashim et al., 2001). No-Show Impact on the Clinic Figure 1. No-Show Impact (Hayhurst, AthenaHealth) A missed appointment poses five kinds of problems: Health damage – A patient’s health can be damaged due to interrupted continuity of care or a missed opportunity to solve an acute health problem. The doctor also loses an opportunity for a timely review of patient health, treatment progress, etc. Liability risk – A patient who misses an appointment and suffers an injury may have a viable cause for a lawsuit against the practice. To avoid such risk, the doctor must maintain evidence of giving clear directions and making reasonable efforts to ensure the patient’s compliance with the care program, including keeping follow-up appointments. Reduced accessibility – Other patients are postponed and don’t get access to care because of a no-show or canceled appointment. Impedance to medical education – A resident or intern misses an opportunity to learn and improve care skills. Loss of revenue – The clinic cannot make up revenue due to missed appointments. A financial impact arises from wasted resources, such as staff time, equipment, and facility utilization, that were allocated for the no-show patient. No-Show Frequency Distribution No-show rates average about 20%: 10% of clinics have less than 10% no-shows, 42% of clinics have 10%–20%, 34% of clinics have 20%–30%, and 14% of clinics have more than 30% no-shows (Izard, 2005). Further, the top 10 clinics regarding the lowest no-show rates range from 3%–9% for no-shows, while the bottom ten clinics reach 33%–57% (Moore et al. 2001). Common reasons behind No-show Forgetfulness: Patients may simply forget about their appointments due to a busy schedule, lack of reminder systems, or cognitive factors. Transportation issues: Lack of transportation or difficulty accessing reliable transportation can prevent patients from attending appointments. Fear or anxiety: Some patients may experience fear or anxiety related to medical procedures, test results, or hospital settings, leading them to avoid or cancel their appointments. Financial constraints: Financial limitations, such as the inability to afford healthcare services or medications, may result in patients skipping or postponing appointments. Illness or emergencies: Patients may have unexpected illnesses or emergencies that prevent them from attending their scheduled appointments. Lack of awareness or understanding: Patients may not fully comprehend the importance of their appointments or the consequences of missing them, particularly for follow-up care or chronic conditions. Language and cultural barriers: Language barriers or cultural differences can impede effective communication and understanding, leading to missed appointments. Long waiting times: Lengthy wait times at hospitals can discourage patients from attending appointments, particularly if they have competing priorities or other time constraints. Stigma or fear of judgment: Patients with certain medical conditions or mental health issues may experience stigma or fear of judgment, causing them to avoid seeking care or attending appointments. Personal or work-related conflicts: Conflicts arising from personal commitments, work schedules, or other obligations may interfere with appointment attendance (Marbouh et al., 2020). The image below shows common reasons for missed appointments (Saif et al., 2018). According to a study, among all patients, those who never have a no-show appointment have an attrition rate of slightly less than 19 percent. In contrast, almost 32 percent of patients with one or more no-shows do not return to the same practice within 18 months (Hayhurst, AthenaHealth). Three-Phase No-Show Management Strategy An effective no-show management strategy is based on tracking, rescheduling, and follow-up: Tracking Record all no-shows and reconcile them with billing daily. Record no-show reasons and follow-up notes in patient records. Review end-of-day reports daily. Rescheduling in real-time Allow patients to request appointments online using the Internet Overbook and use waiting lists. Fill new openings with walk-ins or patients from the waiting list. Follow-up Activate a sequence of reminder calls/emails to all patients ten days, two days, and one day before their appointments. Place follow-up calls to determine reasons for no-shows and reschedule the patients. Reminder calls for upcoming appointments and follow-up calls on recent no-shows are effective strategies for billing revenue protection because they reduce the number of no-shows and help early identification of incipient patient attrition and other patient-related problems (Hashim et al., 2001). Follow up with warning letters after one no-show. Dismiss patients from the practice after three no-shows. Reminder calls or emails before an appointment remains the most effective method to prevent missed appointments. Additionally, sending reminders via email and allowing patients to confirm online turns an office reminder into a patient’s action item, significantly outperforming the impact of a voice message or postcard. While recognizing the benefits of reminder calls, busy practice owners often neglect or postpone reminder and follow-up calls because of other office management priorities, such as personnel issues or billing. As with any other management initiative, a reminder call strategy must be implemented systematically and consistently to get results. Note that outsourcing reminder calls to calling services and using the Internet reduce the cost of reminders. Therefore, reaching all patients before their appointments makes good business sense. Ways to reduce No-shows Automation of appointment reminders: Implementing automated appointment reminders can significantly reduce

How to Capture Images (Photos, Images), via the MyClinicMind Mobile App and Place Directly Into The Patient Chart

August 19, 2024

In this video, Dr. Roy Lirov demonstrates how to capture images using the UM ClinicMind mobile provider app. He walks through the process of adding images to a patient’s record, showcasing how easy it is to document visual information. Watch and learn how seamless it is to save and access images for patient records.

The Change Healthcare Data Breach. Episode 2: Ask The Experts

August 19, 2024

Months after the largest healthcare cyber attack in history, we take a closer look at the current situation. This video examines the ongoing recovery efforts, the impact on the industry, and how organizations are adapting to increased cybersecurity challenges.

My ClinicMind App New Features: Local Calendar Sync, PDF Signing, Enhanced Messaging, and More!

July 1, 2024

Version 4.0 is here and we’re excited to announce several new features to make your experience smoother and more efficient. Here’s what’s new: Local Calendar Sync Our new auto-sync feature makes it easier than ever for you to keep track of their appointments. Enabling auto-sync will automatically update all their future appointments in their chosen local calendar.. Prompted Setup: You’ll be prompted to enable auto-sync. If you prefer a later time, a helpful pop-up will guide you. Automatic Updates: Choose a calendar, and all future appointments will sync automatically. Flexible Options: Change your calendar or disable auto-sync anytime. Mobile Only: This feature is available exclusively on mobile devices. Signing Imported PDF Documents You can now sign imported PDF documents directly within the appl.By clicking “Sign the Document,” you can easily add your signature to the last page of the file. Benefits: Convenient Signing: Quickly sign important documents and return them without hassle. Streamlined Process: Enhances your experience by simplifying the document signing process. Enhanced Messaging Our messaging interface has been upgraded for better usability. Now, you can send messages and attachments instantly and with greater ease. New Features: Instant Messaging: Send messages and attachments quickly. Attachment Sources: Attach photos, videos, files from your gallery or camera. Download Management: Track download progress and preview image attachments. File Icons: Easily identify attachment types with new file icons. Bug Fixes and Optimizations: We’ve also resolved the following issues and implemented optimizations to improve your overall experience: Direct Schedule: Fixed the display issue for lead times under one hour, now showing “30 minutes” instead of “0.5 hours.” Minor Tweaks: Resolved scrollbar overlaps on the insurance upload page and My Care Team section. Appointment Cancellation Request: Fixed the immediate display issue of the ‘Cancellation Requested’ marker. Appointment Reschedule Request: Patients cannot request reschedules on weekends if the practice has this option disabled. Schedule Prompt: Added a prompt to contact the office if no schedules are configured. Dialogs: Fixed clickability issues in the web version dialogs. App Security: A blurred preview now appears when the app goes to the background to prevent content disclosure, and the lock screen appears immediately when the app resumes. We hope these updates enhance your experience and make managing your appointments, documents, and messages easier than ever. Stay tuned for more improvements!

ClinicMind Mobile EHR Update: Improved Patient Creation Form, Duplication Checks, Enhanced Messaging, and More!

July 1, 2024

We’re thrilled to give you a range of new features and enhancements for our ClinicMind mobile EHR app version 4.0. These updates are designed to streamline patient management, improve communication, and enhance overall usability. Here’s a breakdown of what’s new: Improved Patient Creation Form Creating a new patient profile is now more organized and user-friendly. The patient creation form has been revamped to include four distinct tabs: Patient Info Primary Insurance Secondary Insurance Guarantor Details This structured approach ensures that the app efficiently captures all essential information for the billing process. Duplication Checks To prevent redundant entries and ensure data integrity, we’ve implemented duplication checks for both patients and appointments. New Patient: If a similar account is found during account creation, you’ll be prompted to either select the existing account or proceed with creating a new one. New Appointment: When scheduling a new appointment, you’ll be alerted if an appointment with the same patient already exists. Improved Messaging Interface Our messaging interface has been upgraded to enhance usability and functionality. Instant Messaging: Patients can now send messages and attachments instantly. Attachment Options: Attachments can include camera photos, videos, gallery images, and files. Download and Preview: Patients can download attachments, monitor download progress, and preview image attachments. File icons will now indicate the type of attachment. Enhancement and Bug Fixes To improve the overall performance and reliability of the app, here are the improvements we’ve addressed for this update: Create Appointment: The appointment recurrence is now a generic dropdown and does not conflict with patient search. Appointment Blocks: Fixed issue with updating similar blocks not refreshing the scheduler correctly. Theme Setup: Fixed theme loading issue on some Android devices where default colors were shown. Tasks Management: Fixed the typeahead field in the “Re-Assign” bottom sheet to show current results. App Security: Added a blurred foreground when the app is in the background to prevent content disclosure. These updates reflect our ongoing commitment to improving your mobile EHR experience with ClinicMind. We’re excited for you to try these new features and stay tuned for more updates. an ever. Stay tuned for more improvements!

Celebrating Chiropractic Excellence

June 24, 2024

Welcome to Genesis Nation! Today, We are thrilled to introduce Dr. Justin Ohm from the International Chiropractic Pediatric Association (ICPA). With a rich history in chiropractic care, Dr. Ohm has been instrumental in shaping the future of the ICPA. In this blog post, we will delve into Dr. Ohm’s personal journey as a second-generation chiropractor, his mother’s significant contributions to the ICPA, and the broader vision that has guided their work in pediatric chiropractic care. A Legacy of Chiropractic Care: Dr. Justin Ohm’s Personal History Dr. Justin Ohm grew up in a home where chiropractic care was a way of life. His parents operated a home office, and from a young age, he was immersed in the world of chiropractic care. This early exposure laid the foundation for his deep understanding and passion for the profession. “I kind of grew up with it,” Dr. Ohm recalls. “My parents had a home office, so I really kind of grew up with it. When we were making too much noise back in the house portion of the house, my mom would say, ‘What are you doing?’ if she was with a new patient.” This environment not only instilled in him a sense of discipline but also a profound appreciation for the impact chiropractic care can have on individuals and families. The Formation and Growth of the ICPA The ICPA was founded in 1986 by Dr. Larry Webster, a visionary in the field. The association was established in response to a law in Connecticut aimed at limiting access to chiropractic care for patients under the age of 12. Dr. Webster recognized the need for a certification to validate pediatric chiropractic care, leading to the creation of the ICPA and its postgraduate education program. Tragically, Dr. Webster passed away in the late 1990s. During this challenging period, his wife Connie and the board of directors stepped in to provide direction and stability. It was around this time that Dr. Ohm’s mother took on the role of director, significantly contributing to the association’s growth. From 500 to Over 6,000 Members: A Testament to Leadership Dr. Ohm’s mother played a pivotal role in expanding the ICPA. Under her leadership, the association grew from approximately 500 members to over 6,000 members in about 15-20 years. This remarkable growth is a testament to her dedication and vision for the organization. “The ICPA literally kind of moved to my house,” Dr. Ohm shares. “The house that I was growing up in. So, the ICPA was very much a part of our lives growing up.” Her efforts not only increased membership but also enhanced the association’s reputation and influence within the chiropractic community. Transitioning Leadership and Embracing Challenges Following the passing of his mother in 2019, Dr. Ohm stepped into the role of director. Familiar with the staff, board, and instructors, he was well-equipped to lead the organization through a transitional period. However, the onset of COVID-19 presented unforeseen challenges, disrupting the traditional business model of in-person seminars. Fortunately, Dr. Ohm’s mother had the foresight to begin recording ICPA courses professionally a year before her passing. This initiative allowed the association to pivot to online learning, ensuring continuity in education and training despite the pandemic. The Unique Culture of the ICPA: An Extended Family Dr. Ohm attributes the unique culture of the ICPA to its foundation as an extended family. His mother’s approach was fiercely protective of the members, fostering a supportive and nurturing environment. This ethos has permeated the organization, creating a community of passionate and motivated chiropractors dedicated to family wellness. “The ICPA is kind of really an extended family, so to speak,” Dr. Ohm explains. “My mom was kind of like a mom to a lot of people in that sense. She was fiercely protective of her members.” This sense of community is evident in the joyful and compassionate atmosphere at ICPA seminars and events, setting it apart from other professional gatherings. The Impact of Webster Certification and Holistic Family Care One of the most well-known contributions of the ICPA is the Webster Certification, a technique that has gained recognition both within and outside the chiropractic profession. Dr. Ohm’s mother personally trained over 10,000 chiropractors in this technique, emphasizing its importance for perinatal care. “Webster certification is really becoming well known, ubiquitous almost, outside of the profession,” Dr. Ohm notes. “She trained over 10,000 chiropractors in that technique.” This technique supports balance throughout pregnancy, promoting a safer and more gentle birth process. The impact of this care extends to the newborn, fostering a healthier start to life. A Vision for the Future: Salutogenic Chiropractic The ICPA’s approach is rooted in a salutogenic mindset, focusing on enhancing health and adaptability rather than treating diseases. This perspective aligns with broader wellness trends, such as the biohacking movement, which seeks to optimize the body’s natural functions. “Salutogenic Chiropractic has such a place in that future,” Dr. Ohm emphasizes. “It’s about how do we add health, how do we add adaptability.” This approach not only resonates with practitioners but also appeals to families seeking holistic care for their children. Certification Programs and Professional Development The ICPA offers a range of certification programs to support chiropractors in providing specialized care. These include: Webster Certification: A foundational course for perinatal care. Perinatal Certification: An 80-hour program encompassing various aspects of pregnancy care. Pediatric Certification: A comprehensive 200-hour program focusing on care for children. Diplomate Program: An advanced certification requiring publication and extensive training. These programs equip chiropractors with the knowledge and skills to deliver high-quality care and support family wellness. Key Takeaways Leadership and Vision: Dr. Ohm’s mother’s leadership was instrumental in growing the ICPA from 500 to over 6,000 members. Resilience and Adaptability: The ICPA successfully transitioned to online learning during the COVID-19 pandemic, thanks to foresight and innovation. Community and Culture: The ICPA fosters a supportive, family-like environment, emphasizing compassion and holistic care. Salutogenic Approach: The ICPA’s focus on enhancing health and adaptability aligns with contemporary wellness trends. Comprehensive Certification

Thriving in Chiropractic Practice

June 17, 2024

Hey, Genesis Nation! We are super excited to introduce you to an incredible human being who is a force in the chiropractic world. Meet Dr. Jodi Dinnerman, a chiropractor, author, coach, entrepreneur, mom, CrossFit enthusiast, and all-around empowered woman. Dr. Jodi has a wealth of knowledge and experience, and we can’t wait for you to learn from her journey. Meet Dr. Jodi Dinnerman Dr. Jodi Dinnerman has been a practicing chiropractor for 24 years, performing over 250,000 adjustments. Her journey into chiropractic care was serendipitous, changing her life profoundly. Like many, she faced challenges in managing her practice, particularly in balancing her roles as both a practitioner and a boss. Early in her career, Dr. Jodi realized managing a team wasn’t her forte. She loved her patients but struggled to balance being both the caregiver and the manager. This led her to develop a unique practice model where she operated without staff. When the pandemic hit, many of her peers sought her advice on managing their practices under new constraints. This sharing of knowledge evolved into a comprehensive system, resulting in four books, a school, and an app, with a dedicated team of 14 people. Dr. Jodi’s Philosophy on Practice Dr. Jodi believes that many chiropractors are miserable in practice due to the challenges of managing their teams and practices. She emphasizes that running a successful practice is about more than just chiropractic skills—it’s about joy, love, and effective management. Here’s a peek into her wisdom: Self-Understanding: Knowing what you want and who you are is crucial. Your practice is a reflection of your personal journey and growth. Leadership vs. Management: Dr. Jodi differentiates between leadership and management. Leadership is about vision and empathy, while management is about executing tasks effectively. Finding Your Genius Zone: Identify what brings you joy and what doesn’t. Delegate tasks that don’t fit your strengths to others who excel in those areas. Team Management: Dr. Jodi’s approach involves ensuring every team member is in their lane of genius. Whether it’s a front desk person who makes patients feel welcome or a bookkeeper who ensures financial accuracy, each role is crucial. Embracing Change and Seeking Joy Dr. Jodi’s system, the Staffless Practice Success System, involves 12 steps designed to streamline chiropractic practice management. The focus is on efficiency and joy, removing the chaos that often accompanies practice growth. For Dr. Jodi, practicing chiropractic is a spiritual journey. She believes in the power of connection and the importance of addressing the root causes of discomfort. Her approach has transformed her practice into a joyful, efficient, and successful endeavor. Key Takeaways Trust Your Gut: Your practice is an extension of yourself. Trust your instincts and be honest with yourself about what works and what doesn’t. Empathy in Practice: Patients want to feel connected and understood. Ensure your interactions reflect empathy and understanding. Adapt and Grow: Post-pandemic practice requires adaptation. Utilize technology like text messaging for appointments and focus on creating a welcoming environment. A Journey of Transformation Dr. Jodi’s story is one of transformation and resilience. Early in her career, she struggled with the dual responsibilities of managing a team while providing patient care. Recognizing that balancing these roles was not her strength, she innovated a practice model that allowed her to operate solo. This shift not only alleviated her stress but also enhanced her practice’s efficiency and joy. The success of her model led to the creation of the Staffless Practice Success System, helping numerous chiropractors streamline their practices. Leadership vs. Management The distinction between leadership and management is crucial. Leadership is about vision and empathy—qualities Dr. Jodi naturally possesses. Management, on the other hand, is about overseeing tasks and processes. Inspired by Dan Sullivan’s “Who Not How,” Dr. Jodi focuses on who can help achieve goals rather than how to achieve them. By delegating tasks to people whose expertise surpasses hers, Dr. Jodi focuses on her strengths. For instance, she recently hired an accounts receivable expert, setting clear expectations and allowing her to work independently. This approach applies to every role in her practice. Embracing Your Lane of Genius To achieve success, identify your lane of genius—the tasks that bring you joy and fulfillment. Delegate anything outside that lane. For instance, if a team member excels in art therapy but is stuck doing administrative work, their potential is underutilized. In Staffless Practice, this philosophy is taught through a structured 12-step program, helping practitioners optimize every aspect of their practice. The final step, bringing in staff, only happens once systems are in place to ensure smooth operation. Final Thoughts Dr. Jodi Dinnerman’s advice to chiropractors is to embrace all aspects of their practice, both the challenges and the joys. Her mantra, “Say hello to all of it,” encapsulates her approach to practice and life. This mindset fosters growth, connection, and success. Thank you, Dr. Jodi Dinnerman, for this insightful conversation. We’re excited to see the impact of Staffless Practice on the chiropractic community. For more insights and resources, connect with Dr. Jodi Dinnerman at stafflesspractice.com. Follow her journey and learn how to bring more joy and efficiency into your chiropractic practice. Stay tuned for more inspiring stories and insights. Until next time, Genesis Nation!