In November of 2019, I assumed the role of Biller/Insurance Specialist in our office, with no experience or training in either billing or insurance. To say I was afraid was putting it mildly, but I was up for the challenge and learning something new!We had a conversation with the Vericle team that was assigned to our office, to make this transition as smooth as possible. I remember Cristyn saying, “don’t worry we’ve got you every step of the way”. I was skeptical, because in past experiences, I’d heard this.To my amazement the team has been with me every step of the way. They have taken a person with very little confidence and given me tremendous confidence in only two months. They have shown me how to navigate Vericle in ways I wasn’t aware of and how the office can customize reports in Vericle to our advantage that we not utilizing before. They have taught me how to use the provider workbench, and how to understand insurance language. The Vericle team continues to do weekly training and are only one click away from helping me.I would highly recommend Vericle and their team of experts. They have exceeded all my expectations. They are very professional and accommodate all your needs. Your training is conducted at your pace, and they reinforce your understanding before moving onto a new concept. I am blessed to have them by my side through this transition. Thank you Cristyn, Kathy, Armond, and Jason! - Billing Dynamix