When Should You Outsource? – Chapter 10
Chapter 10 When Should You Outsource? Disclaimer: I own Genesis. Many of our clients outsource their follow-up to us. You might think that makes me biased. The truth is that many of our clients keep billing in-house as well. Each practice is different. Genesis makes a profit in either case, so my real incentive is to make sure every practice has real control over their insurance department and that we offer the best option for them. Since we offer both in-house and outsourced support, Genesis clients have the option to switch back and forth as their needs change. Step 1: Choose the Right Technology As you can see, if you do not have Single Point Management with everything integrated in the cloud, you are behind the eight ball. Step 2: Gain Control, Accountability, and Transparency Leveraging the Genesis system means you can see exactly how many claims need follow-up at any given time, from anywhere. You can see if your accounts receivable is within normal limits. What is within normal limits? The national average for AR >120 days is 17.7%. That means that on average, any given doctor does not collect 17.7% of the money he or she should from insurance companies. Statistics prove that if it takes you longer than 120 days to collect money owed to you, the chances of ever collecting it go down to almost 0%. With Genesis, you see how many claims need follow-up each day (and if your staff is keeping up) and your % AR > 120 days in real time. The Genesis average Across thousands of users, our average client % AR > 120 days is 7%. Many are 0%. Do the math: 17.7% – 7% = 10.7% increase in collections when using Genesis. Step 3: Decide What’s Best for Your Practice and Be Flexible You may already have a superstar biller. Leveraging Genesis will make their life easier and more efficient. My personal opinion is always to outsource because a great biller could also be great at doing other things in your office like helping get new patients. That being said, if you keep things in-house with Genesis and, God forbid, something happens to your biller and you need to outsource, it is as easy as flipping a switch. Genesis can take over right where the biller left off, with no fall in income. You can even outsource some billing such as Medicare only, for example, to Genesis. Step 4: Track the Results Regardless of what direction you go, with Genesis you always have a simple way to see if your billing department is up to par. You are no longer in the dark. You have more control and accountability than you have with any other in-house solution, even when you outsource with Genesis. The choice is yours. You are in control
Streamlined Interface – Chapter 9
Chapter 9 Streamlined Interface You might be thinking this all seems complicated. There is some truth to that. Winning isn’t easy, but the work it takes is not all on your shoulders. The smartphone is more complicated than your old flip phone, but you were willing to do what it took to learn the new interface because of the tremendous value it brought to your life. Genesis is like that smartphone, and it’s also like an iceberg. There is a lot to it, but most of the work is hidden—automated—and you do not have to look at it. For the office that uses Genesis, there are only a few places that you need to get used to interacting with it. Some of these are similar to what you are used to with other software, like the keypad on your smartphone. Then there is what is different. Here is a breakdown of what is the same, what is similar, and what is different. What Is the Same? Features that are the same are more advanced with Genesis, but there is a smaller learning curve. Scheduling Reports Patient information and transactions What Is Similar? Documenting your visits. What Is Different? The biggest difference is what we call the workbench. That is where you and your staff find all the tasks Genesis is bringing to you. Remember, these tasks are mission-critical for revenue, patient retention, and compliance. The fact that you do not have to find them anymore means you’ve just saved a ton of time every day for you and your team. The fact that in many cases Genesis is finding things that are frequently missed means your business will grow. There is no more wasted time looking for work in reports. There is no more wasted time doing work that could be automated. Now you just do the work that comes to you and make sure everyone did their work by the end of the day, just by looking at one number. If you can make this little but massively important shift in how technology is being used to beat insurance companies and serve more patients in a compliant way, you will experience a new level of freedom and satisfaction you would have never thought possible before. The following chapters are questions Genesis receives all the time. Many times, there are misconceptions about how various software platforms address these issues. For example, the traditional problems that doctors encounter with outsourced billing services no longer exist when they use Genesis. Many older software companies say that cloud-based software is less secure or that cloud-based software prevents doctors from owning their patient data. I am not sure if they are purposely not telling the truth or if they simply do not know the truth. In either case, you should know the truth about cloud-based software, so I’ve included a chapter dedicated to that.
The Innate Intelligence of Your Chiropractic Practice
The Innate Intelligence of Your Chiropractic Practice We all graduate from chiropractic school understanding that the human body has an Innate Intelligence that allows it to heal itself if interference is removed, such as through an adjustment. But, have you ever thought that the problems in your practice might resolve themselves and your practice might run smoothly if interferences are finally removed… Things like memory managing everything, your staff never knowing which tasks they are supposed to perform or if they’ve actually been done and the hundreds of other little things each day that destroy the optimal performance of your practice? What if your chiropractic practice had its own Innate Intelligence that could do just that? Well, that’s exactly what you get with Genesis Chiropractic Software according to Dr. John Maher of Valley Center Chiropractic, just one of the happy doctors using our system. Dr. Maher says, “I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you every day after you leave the office? Before you arrive at the office?” “If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office. It runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be – your people. Enuf said!” That really does sum up what Genesis Chiropractic Software has to offer for your practice. With Genesis, instead of juggling all of the little details and still wondering if someone might have dropped the ball, you know that each and every task it takes to run your practice optimally and create an amazing patient experience has been handled. You get to focus on what you went to school for… what you do best – helping patients – rather than micromanaging your way through every day. Your goal as a chiropractor is to eliminate the interference in your patients’ bodies so that their bodies can do exactly what they were designed to do – heal themselves. Why not put the power of Innate Intelligence to work in your practice as well, eliminate the day-to-day interference that keep your practice from true success, and finally achieve the practice of your dreams. With Genesis Chiropractic Software on your side, you can do it. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
The “Holy Grail” of Chiropractic Practice
How Your Chiropractic Practice Can Optimize Patient Care and Practice Efficiency while Maximizing Profit Being able to optimize patient care while running an efficient practice and still maximizing profit is the holy grail of chiropractic practice. Running a successful chiropractic practice is a juggling act. You have to keep so many balls in the air at any time – you have to provide great patient care, manage your staff, ensure proper billing and follow-up, handle the paperwork and complete a thousand other tasks just to get through a single day. That makes being able to optimize patient care while running an efficient practice and still maximizing profit, the holy grail of chiropractic practice. So, how do you do that? How do you accomplish all of those things? Luckily, the answer is simple…. You need a chiropractic software that is proactive in your practice rather than reactive to reports so that your revenue, patient retention and documentation compliance is greatly increased – one with artificial intelligence that finds the work for your staff so their productivity is greatly increased. Here’s why… Efficiency, Maximize Revenue Collection and Better Patient Care. Efficiency With this type of chiropractic software, your EHR and insurance billing follow-up services eliminate double entry and human error. And, when it’s cloud based, you save time also by documenting everything wherever you are on your iPhone, iPad or computer. A great system lets you speed up charting with customizable chiropractic forms and provides an easy-to-use patient scheduling tool to optimize your practice’s calendar and automatically sends email/text/phone appointment reminders, saving you and your staff valuable time. That’s what you can expect with Genesis Chiropractic Software and why our software was designed by chiropractors using the same technology as major firms, like Amazon, Apple, The Ritz-Carlton and Zappos use to ensure their business runs optimally, efficiently and at maximum profits every single day. But, don’t take our word for it. Here’s what just one of our happy docs has to say… Dr. Vito Spadafino from West Suburban Wellness says, “Genesis gives you quick access to vital information when you need it, is very customizable, cloud based is great, and keeps the system up to date on ICD10’s which helps for diagnosis and billing.” Maximize Revenue Collection And even better, with Genesis Chiropractic Software, your practice can maximize revenue collection as well. That’s because with Genesis, you can submit claims quickly and easily straight from our EHR for insurance, Workers Comp and more. And, you can ensure real-time insurance eligibility so that you know you will get paid. Genesis gives you full control over your revenue cycle management so that you know at any given moment which claims have not been paid and exactly what you need to do to follow up. Our system even sends alerts to your staff to remind them to handle the necessary tasks, taking the hard work of management out of your hands. Better Patient Care Last, but definitely not least, Genesis ensures better patient care for your practice by significantly improving the patient experience. Our chiropractic software does this by handling the mission critical points of the patient experience, things that you have to follow-up with in real time or risk losing your patient. Genesis ensures that every task performed by you and your staff each day, from scheduling to billing, inventory, collecting recurring cash payments is performed optimally so that you can offer the best patient experience possible. So, if you’re tired of the juggling act, get Genesis Chiropractic Software and grab the holy grail of chiropractic practice – awesome patient care, amazing practice efficiency and maximum profits. Find out more by scheduling your own appointment right now. Clicking the button in the bottom right will open a calendar to pick a date. Real numbers from your chiropractic practice will be used to show you how Genesis will improve 5 areas of your practice. We call it a Dream Practice Analysis. Find out and then you can make an informed decision about increasing your revenue 62%, increasing your patient retention 26% and increasing your documentation compliance 32%, all in 33% less time as our clients have.
