Revenue | Automating Billing Reports
Where Should We Go Tonight? Can Dr. Ben make the commitment to automate his billing reports and take control of his office finances? Ben and Carmen were having a familiar conversation: what should we do about dinner? They had both returned home from busy days at work, both were a little frazzled and hungry and – as usual – the refrigerator was lacking in appetizing options. “I’ve heard that the new Indian buffet is very good,” said Carmen. “But it’s downtown and it’s almost 6:30, so there might be a bit of a wait.” Ben thought about that. “That sounds delicious and we should definitely get there at some point, but I’m too hungry for a long wait. Why don’t we just go grab some Chinese at our usual place – there’s never a wait there.” “You know, Ben, we’re never thrilled with our meals there and we’ve tried everything on the menu,” Carmen said. “There’s a pretty good reason why there’s never a wait there.” They looked at each other testily for a moment – hunger and a lack of accord might become a threat to their nice evening out. Just then Jonathan came running out of the living room and hugged Ben, happy to see his father. “Daddy, you’ve got to see my new art book – I drew all of the pictures myself!” “Of course, Jonathan, I’d love to see it,” Ben said. “Listen, Carmen, I’m going to look at Jonathan’s artwork and then we can go try that new restaurant downtown. It sounds like fun.” He went into the living room with Jonathan and sat down on the couch with him. He wondered why he was so irritable this evening as he turned the pages of the book. Ben’s thoughts kept returning to earlier in the week, when Luisa explained the difficulty she was having keeping track of the office finances. Too often they were surprised to learn that some patients had accounts that were past due. And between varying accounts receivable windows and some insurance companies that were dragging out the reimbursement process due to even minor errors in data entry, it was making confident budgeting impossible. Ben pondered how difficult it was for him to keep track of crucial patient information until he put a system in place. Between his voice recorder, written notes and meticulously organized files on his computer, he felt confident in his mastery of the most important details for each patient. But then he thought about how many areas of office management that Luisa was expected to stay abreast of: office supplies, scheduling, working with outside vendors, insurance reimbursements… her plate was truly full, even with Pam’s able assistance. And considering that third parties don’t always respond when and how you want them to, the level of complexity and the time it takes to handle each task can be multiplied exponentially. Carmen – who had a business degree and always seemed to be several steps ahead of Ben in understanding the ins and outs of finance – and he had talked about the program that could automate many of the functions of his office and Ben had been serious about actually following through and implementing it. But there always seemed to be a crisis to attend to… trying to collect from patients who owe balances beyond a certain date, trying to figure out where long-overdue insurance reimbursements were. Ben knew when he started his practice that it wouldn’t only be about attending to patients – he knew there would be crucial administrative work that would have to be handled by his staff. Luisa had certainly had shown she understood the benefits of having data to inform business decisions. But customization is key when reviewing large amounts of detailed data and it didn’t seem like Luisa was tapping the full potential of the system when it came to the billing reports. Ben knew that there were reports that could be broken down in a number of different ways and could be endlessly customized so that they could stay on top of potential problems. Well, maybe we should take some time to figure it out together, Ben thought. Without getting these reports done – and done right – we really have no idea how well our office is functioning. This sounds like something we should talk about on Monday. But first he wanted to enjoy a nice dinner with Carmen and Jonathan. He appreciated how Carmen listening to him talk about the various issues in his office, and she often responded with some great feedback. That business degree had served both of them well over the years. When Ben had finished looking at Jonathan’s artwork and congratulating him on being the next Rembrandt, he found Carmen in the hallway, ready to go – her purse in one hand and a small lunchbox in the other. “What’s in the lunchbox, Carmen?” Ben asked. “Well, since you’ve agreed to my pick of restaurants, I wanted to reciprocate by packing some snacks for the drive so you won’t be starving while we wait for a table,” Carmen said with a smile. “I’ve got some fruit, cheese and crackers, and your favorite – cashews.” Ben took Jonathan’s hand and smiled at Carmen, who never failed to make even the most hectic and frustrating day better. “We’d better get going,” he said. “Maybe we can be on the lookout for a new Chinese place on our way there.” Both were laughing on their way out the door. Can Dr. Ben make the commitment to automate his billing reports and take control of his office finances? Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.
Visual Embedded Analytics in Your Software
Can of Worms What do the numbers mean to you and your practice? Opening your own practice means opening a whole new can of worms. That’s because there are so many elements that they don’t teach you about in school: aspects of running a business that you’re left to learn on the fly — all while attempting to provide quality care for your patients. One of the most critical components of achieving practice success is making sense of the numbers. There are numbers everywhere, from revenue to no-shows, from patient visits to accounts receivable. When you first start to look at them, it can almost seem like you’re staring at signs in a foreign language, hoping that the context might shed some light on what they mean. Practice management software can help, but until you know what numbers are most important to your practice — and how they signify growth or, conversely, difficulties — you’re still left wading through a mess of mathematical gobbledygook. Fortunately, there are analytics — tools to help you make sense of the data — available, and the best chiropractic software solutions, such as Genesis, embed those tools into the program so that they’re easily and immediately accessible. Offering a visual presentation of the numbers, these analytics finally make it possible for you to interpret and understand the numbers that drive your practice. Examples include: Radar chart — Visually resembling a spiderweb, the radar chart shows multiple variables on axes starting from the same point, radiating outward like spokes on a wheel. The length of the spoke is proportional to the magnitude of the data. This allows you to examine the correlation of values — say, accounts receivable and NFAs — that aren’t otherwise measured in comparable units. Trend report — A trend report presents data on a traditional line graph, thereby allowing you to see the peaks and valleys of your information — and the inter-relation of different data sets — over time. Histogram — With a histogram, you can choose three charts to show you a graphical representation of a single area of your practice over a given time period (weekly/monthly), depending on the selection. This allows you to gauge how your practice is doing comparatively for a set amount of time. Dashboard — A dashboard is an organized presentation of the numbers, so you can get an at-a-glance picture of where your practice stands on collections and outstanding work. Genesis, for example, can show you failed claims, AR > 120 and outstanding tasks — or “tickets” — on a single screen through its homescreen dashboard. Billing Stats Report — This type of report allows you to view claims by date of service. The report can then be broken down in a number of different ways, depending on what you’re looking for (customizable by practice). The Billing Stats Report, or BSR, is very useful for digging into problems. Ultimately, it’s up to you to determine which numbers provide the best snapshot of practice success; however, analytics are the tools that help bring that snapshot into focus.
Check Out These New Network Members July 2014
One hundred fourteen new members across 68 practices joined Genesis Chiropractic Software and Billing Network in July 2014! Congratulations! There is strength in numbers due to the shared knowledge – we call it the “Billing Network Effect,” as the billing performance of each member practice improves in step with the total volume of processed claims. Please welcome our new Genesis network members: Sierra Byers of Absolute Health LLC, Scottsdale, AZ. Nina Rodgers of Action Chiropractic, LLC, Steamboat Springs, CO. Carri Moore of Advanced Chiropractic, Yuba City, CA. Alexa Desjarlais, Riley Klassen, Kim Lacoursiere, Miria Mattucci, Crystal McDonald and Dustin Whitney all of Alberta Preventative Health Services, Calgary, AB, Canada. Mary Damico of Aliante Chiropractic & Integrated Health, LLC, Las Vegas, NV. Josh Knotts of Align Health And Wellness, LLC, Brentwood, TN. Tammy Stang of Aligned Chiropractic Corporation, Kelowna, BC, Canada. Vicki Gutierrez of All About Chiropractic, Madison, WI. Rachel Kasdras of All Health Chiropractic Center Inc., Royersford, PA. Tonya Cota of Apex Chiropractic, LLC, Eau Claire, WI. Jennifer Dewitt of Back To Health Chiropractic And Wellness, Winona, MN. Quincy Knovak of Benchmark Medical Group, Inc., Windsor, CO. Sue Lefevre of Bold City Chiropractic, Jacksonville, FL. Karie Mabe of Brittian Chiropractic Center, PLLC, Winston Salem, NC. Holly Penna, Nikki Thompson, Samantha Ward of Dr. Glen R. Burford DC, Collierville, TN. Steve Bucci and Melissa Kahn of Camp Chiropractic, Inc., Middletown, DE. Kimberly Flores-Morales of Carolina Chiropractic Of Charlotte, LLC, Charlotte, NC. Janice Demers and Suzanne Demers of Carrollwood Family Chiropractic, Tampa, FL. Michelle Graham of Cascade Family Chiropractic, Colorado Springs, CO. Helen Bonilla and Janelle Cohen of Central Jersey Spine & Wellness, LLC, Freehold, NJ. Emily Hackett, Tracy Oppenheim, Jamie Pier, Lindsay Sison and Kristen Witham all of Chiropractic Works, Oakland, NJ. Cayla Sondrol of Clairton Family Chiropractic, Fort Worth, TX. Tiffany Bartram of Cornerstone Chiropractic, Charlotte, NC. Leiah Castillo of Elite Family Chiropractic, Charleston, SC. Amanda Aurich of Essential Care Family Chiropractic, Chesapeake, VA. Jenna Gall and Marcus Gall of Essential Family Chiropractic, Brighton, CO. Missy Trent of Family Healing Chiropractic, Charlotte, NC. Rosa Sanchez-Setticase of Fort Bend Corrective Health Center, Missouri City, TX. Ashley Epkes of Great River Family Chiropractic, Moline, IL. David Schlussel of Dr. Matthew Stuart Green D.C., Oakland, CA. Jessica Hofling of Greenleaf Chiropractic, LLC, Wichita, KS. Aubrey King of Greenwood Family Chiropractic, Greenwood, IN. Chris Lewis and Eric Roger Walker of Gulph Mills Chiropractic Center, King Of Prussia, PA. Janice Dunphy of Hawk Nation Chiropractic, Manchester, IA. Shelia Carey of Holland Family Chiropractic Center, PC, Richmond, VA. Victoria Farrell of Hubbardston Family Chiropractic, Hubbardston, MD. Erica Cash of Innerlink Chiropractic, Wixom, MI. Kristen Infantolino of Integrated Chiropractic, Chattanooga, TN. Kristen Tolmie of Kratz Family Chiropractic, Stoughton, WI. Meaghan Fabrycki and Ashley Lamoureux of Livingood Family Chiropractic, Cary, NC. Kelsey Sitzmann of Rohe Chiropractic Prof, LLC DBA Inspired Chiropractic, Sioux Falls, SD. Bernadette and Tara Hoopmann of King Family Chiropractic, Cape Coral, FL. Rebecca Gardner, Dan Laux, Dr. Jonathan Laux, Kathy Laux, Sue Koester, Chelsea Scoby, Lynette Spencer and Mike Wang all of Jonathan D. Laux, DC, Lima, OH. Dustin EJ Critcher of Lifestrength Family Chiropractic, PLLC, Naples, FL. Venetia Hayes of Louis C. Hilliard,DC, Smyrna, GA. Gwen Calderon of Maryland Chiropractic, Silver Spring, MD. Kim Williams of Maximized Living Foundation, Inc., Los Angeles, CA. Stacy Ackley, Courtney Bowers, Dr. Matt Hennessy, Leanne Jones, Dr. Mark Mccullough and Allison Osborne all of McCullough Family Chiropractic, Battle Creek, MI. Paige Wolfe of NCV, PLLC, Shelburne, VT. Amanda Hybner of Oak Hills Chiropractic, San Antonio, TX. Kathryn Gray of O’Dell Family Chiropractic PC, Webster, NY. Alejandra Barrientos of Optimum Spine And Health Clinics, PC, Salt Lake City, UT. Shanice Bell of Pacific Spine & Joint Medical Group, Inc., Daly City, CA. Jamil Abdur-Raoof, Bakari Dark and Dr. Harry Derr all of Paris Chiropractic, Rockville, MD. Melissa Klein and Joshua Poole of Planet Chiropractic, Douglasville, GA. Dr. Kevin Plummer of Pure Life Chiropractic, LLC, Eugene, OR. Kelli Tedder of Pure Life Chiropractic, P.C. – Dr. Johnathan Davis, Florence, SC. Anne Leiker of Shuemake Family Chiropractic, Centennial, CO. Stephanie Roloson of Symmetry Spine and Wellness Center, Alameda, CA. Lacey H. of The Health Factory PLLC, Knoxville, TN. Amy Pedretti of Three Rivers Chiropractic, Onalaska, WI. Aaron Bebee, Alexa Boyce, Becky Clark, Garry Jawanda, Courtney Jegla, Sarah Little, Tory Paulson, Ian Quartermus, Amy Wirth, Cara Wirth, Monica Wohlfert and Ryan Wohlfert all of Total Health Chiropractic, Lansing, MI. Andrea Faulkner of United Chiropractic, Myrtle Beach, SC. Katie Korin of Vital Energy Chiropractic, Helena, MT. Julieann Van Cleve of Michael A Winters, DC, Paducah, KY. Amy Hamlin of Woodbury Family Chiropractic, Woodbury, MN. Pamela Belmonte of Woodland Family Chiropractic, LLC, Kentwood, MI. Kelsey Hughes and Michelle Magana of Zenaptic Chiropractic, Vancouver, WA.
All New Network Members in March 2014
Sixty-six new members across fifty-four practices joined Genesis Chiropractic Software and Billing Network in March 2014! There is strength in numbers due to the shared knowledge – we call it the “Billing Network Effect,” as the billing performance of each member practice improves in step with the total volume of processed claims in our chiropractic software. Please welcome our new Genesis network members: Kathryn Means and Tiffany Agler of 180 Chiropractic & Wellness, Franklin, TN. Anne Linder of Able Chiropractic, Apple Valley, MN. Dr. Graham Linck of Aliante Chiropractic & Integrated Health, LLC, Las Vegas, NV. Elizabeth Castor of All Health Chiropractic Center Inc., Royersford, PA. Steve Segovia of Backsmart Wellness Center, Edison, NJ. Rachel Reiser of Back To Health Chiropractic And Wellness, Winona, MN. Brian and Merissa Beard of Beard Family Chiropractic, Conway, AR. Zully Sanchez of Big Pine Key Chiropractic Inc., Key West, FL. Charlin Coley of Brittian Chiropractic Center, PLLC, Winston Salem, NC. Justin Kutz of CBP Spine Center, Windsor, CO. Ashley McCurley of Charles Cottier DC, Kilgore, TX. Shauna Smith of Chiropractic First, Mukwonago, WI. Samantha Fleming of Chiropractic Solution Center, PC, Virginia Beach, VA. Bryan Henss of Clairton Family Chiropractic, Fort Worth, TX. Stephanie Shaeffer of Discover Chiropractic, San Jose, CA. Melissa Sanchez of Dr. Derek D. Ferguson, Whippany, NJ. Mary Byrd, Gaye Lynn and Crystal Faulhaber of Dr. Glen R. Burford DC, Collierville, TN. Dr. Scott Richmond of Elite Spinal Rehab, PC, Urbandale, IA. Rachael Leboeuf of Family Healing Chiropractic, Charlotte, NC. Katalina Dean of Fort Bend Corrective Health Center, Missouri City, TX. Ashley Slominski of Freedom Chiropractic Health Center, Fargo, ND. Rachel Millsap of Freedom Family Chiropractic, Centerville, OH. Sheila Willis of Greenwood Family Chiropractic, Greenwood, IN. Jennifer Maciuk of Justin Ard DC, PLLC, Brentwood, TN. Jena Lujan of Hawk Nation Chiropractic, Manchester, IA. Carol Payne and Leah Wilson of Indy Family Chiropractic, Indianapolis, IN. Colton Kaminski and Kali Oestreicher of Infinity Wellness And Chiropractic, Plover, WI. Kelly Fennelly of Innerlink Chiropractic, Wixom, MI. Liz Halen of Jon Scott Chiropractic, Inc, Thousand Oaks, CA. Alyssa Anguiano of Keen Family Chiropractic, Austin, TX. Judy Kestner and Jessica Nelson of Kestner Family Chiropractic, Nashville, TN. Doreen Wiszowaty of Life Is Good Chiropractic, LLC, Brodheadsville, PA. Marie Welsh of Livingood Family Chiropractic, Cary, NC. Cycy Felty of Lombard Chiropractic, Lombard, IL. Sean Lamont of Lone Star Family Chiropractic, Katy, TX. Xavier Counts of Middletown Family Chiropractic, Middletown, KY. Jacqueline Morgan of Mission City Chiropractic, LLC, San Antonio, TX. Miroslaw Polanski, Danielle Soto and Cathy of Miroslaw Polanski, Brooklyn, NY. Tenisha Collins of Next Level Health, Rockford, IL. Summer Middaugh of Ozanne Family Chiropractic, LLC, Fayetteville, AR. Jan Lowenstein of Pete Lowenstein DC, Brick, NJ. Courtney Hays of Providence Chiropractic, Hermitage, TN. Janel Laban and Tesha Davilmar of Richard A. Henry DC PA, Lauderhill, FL. Dr. Mark Wolfman and Janelle Wolfman of Rivertown Family Chiropractic, Grandville, MI. Adreana Biskey of Rosemount Chiropractic, Rosemount, MN. Claudia Gallego of Shin Wellness, LLC, Miami, FL. Dustin Hirsbrunner of Smith Family Chiropractic, Austin, TX. Steven Martin of Sports & Spine Chiropractic, Dallas, TX. Danielle Flatmo of Stability Spine & Wellness, Seattle, WA. Patrice Mckinnon of The Balanced Spine, LLC, Issaquah, WA. Christine James of Total Lifesytle Chiropractic, PLLC, Scottsdale, AZ. Katie Boyd of Wells Family Chiropractic, Asheville, NC. Rebecca Scott and Tabitha Ashley of Wickiser Clinic Of Chiropractic, Anderson, SC. Evelyn K. and Sadie R. of Zenaptic Chiropractic, Vancouver, WA.
