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Quality Of Support

Working ON your service requires you to focus on three major components:

  • Processes (SOPs)
  • People
  • Software
 

We use ClinicMind software to continuously improve our SOPs and monitor team performance, individual compliance with the SOPs, and productivity.

Meet Our Service Leaders

Kathleen Casbarro

Senior VP of Billing and Credentialing

Kor Cha

VP of Product Development

Tomer Moskowitz

Credentialing Team Lead

Saurabh Vyas

Credentialing Team Lead

Vetri Vendan

Director of RCM

Praba Krishnan

RCM Senior Manager

Sagar Nivaragi

RCM Senior Team Lead

Srishti Aggarwal

RCM Senior Team Lead

Billing transparency is a top priority at ClinicMind, and we are committed to providing you with easy access to claim details and comprehensive reporting. With our intuitive system, you no longer have to jump from portal to portal to find answers. Our centralized platform consolidates all claim information in one place, allowing you to quickly and easily access the details you need.

We offer over 50 reports that provide transparent insights into your billing operations. These reports cover various aspects, such as tracking revenue, monitoring unbilled claims, patient balances, reconciliation, and more. Our interactive reports store data securely, ensuring that historical financial details are readily available whenever you need them. With ClinicMind, you can say goodbye to time-consuming research and effortlessly access the information you require.

Our system maintains detailed logs that cannot be edited or deleted. These logs provide an accurate and comprehensive record of all billing activities, ensuring accountability and transparency. You can confidently track claims activity, review clearinghouse responses and access payer determination details. With ClinicMind, you have complete visibility into the lifecycle of each claim, empowering you to make informed decisions and effectively manage your revenue cycle.

Our dedicated coaches, part of our ClinicMind CRM (Client Relationship Management) team, play a vital role in supporting your practice’s success. Our coaches are experienced professionals who provide guidance, training, and ongoing support to ensure that you fully leverage the capabilities of ClinicMind and optimize your practice’s operations.

At ClinicMind, we understand the importance of staff training to ensure the successful adoption and utilization of our software. That’s why we offer customized training for each staff role with custom courses, supported by a library of tutorial videos and free one-on-one training and support.

Our customized training approach recognizes that different staff members have varying responsibilities and needs within your practice. We tailor the training sessions to address the specific requirements of each role, ensuring that your staff receives targeted instruction that aligns with their responsibilities and workflows. This customized training enhances their understanding and proficiency in using ClinicMind effectively.

In addition to personalized training, we provide a library of tutorial videos. These videos serve as valuable resources for ongoing learning and reference, allowing your staff to access step-by-step instructions and guidance at their convenience. Whether they need a refresher or want to explore advanced features, our video library offers a wealth of information to support their continuous learning and professional development.

If you need more assistance, we offer free one-on-one training and support. Our knowledgeable team is dedicated to assisting your staff in gaining a thorough understanding of the ClinicMind software. We provide personalized training sessions, where our experts guide your staff through the system, address their questions, and offer practical tips and best practices. This one-on-one training and support ensure that your staff feels confident and empowered in utilizing ClinicMind to its fullest potential.

Our Help Desk experts are available for live conversations during business hours for any system- or service-related questions

An Artificial Intelligence module is under construction

  •  24/7 availability 
  • Instant response
  • Comprehensive answers to questions in free text
  • Continuously monitored and improved response quality

Our system allows you to improve both patient flow as well as cashflow. 

You can rest assured that all improvements will meet all practice owner compliance requirements as well as regulatory guidelines set by ONC.

Flexible Support Options

Speak To Real People:

Call Our Support Line

Schedule One-On-One Video Chat

In-System Ticket Support

In-System Chat Support

Email Our Support Team

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What We Offer

Transparency

Sophisticated dashboard and various reports are avaialble to keep you current about any outstanding or completed work

New Features

Chat Now

Our Help Desk experts are available for live conversations during business hours for any system- or service-related questions​​

AI Module (UC)

24/7 availabilityInstant responseComprehensive answers to questions in free textContinuously monitored and improved response quality

Individualized Training

Automated Training

Learning Management System

A Learning Management System that explains in detail how to use our practice management software and provides a learning route for doing so. This can be configured differently for each role within the practice. The Learning Management System is designed in such a way that you can view the total number of courses available,track your progress, and much more. You can always go back to them for reference.

Scoring System

Our scoring system ensures your progress is measured accurately, as you complete your training and tests with predefined grading criteria. Learners' cumulative scores and progress are tracked. We use this system to measure our own teams’ performance and competency. This tool can help measure your staff’s performance and competency if you so choose.​

Tutorial Videos

With a blend of visuals, we offer instructional videos with step-by-step guides on how to navigate our software.

Practice Management by Dr. Gregg Friedman

Podcasts​ Recordings

Compliant Documentation by Dr. Gregg Friedman

Individually scheduled training

Kickoff Call

A 60-minute kickoff call sets the stage for our partnership, where we set up your account and schedule training on the practice management software. Since all ClinicMind team members are also trainers, we can divide your staff by department and provide in-depth, job-specific training to everyone simultaneously.

Rebekah Hicks
Rebekah Hicks
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I have been working with Affinity Billing since May, 2013. In that time we have had a lot of representatives working our account and all of them have been great. They have provided excellent customer service along the way and I always hated when they would change our rep to someone new. Then we got Kathy and eventually Tammy started working with Kathy. Over the last few years I have worked closely and directly with Tammy and simply love her. She recently told me they were making another change to our "team" and I told her that was "fine as long as you're not going anywhere."I really enjoy working with the dedicated team at Affinity Billing and especially working with Tammy. She is always willing to help sort out any issues that might arise and ALWAYS provides excellent top-notch customer service. Thanks for all the hard work and support!
Kathi Sankey
Kathi Sankey
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In November of 2019, I assumed the role of Biller/Insurance Specialist in our office, with no experience or training in either billing or insurance. To say I was afraid was putting it mildly, but I was up for the challenge and learning something new!We had a conversation with the Vericle team that was assigned to our office, to make this transition as smooth as possible. I remember Cristyn saying, “don’t worry we’ve got you every step of the way”. I was skeptical, because in past experiences, I’d heard this.To my amazement the team has been with me every step of the way. They have taken a person with very little confidence and given me tremendous confidence in only two months. They have shown me how to navigate Vericle in ways I wasn’t aware of and how the office can customize reports in Vericle to our advantage that we not utilizing before. They have taught me how to use the provider workbench, and how to understand insurance language. The Vericle team continues to do weekly training and are only one click away from helping me.I would highly recommend Vericle and their team of experts. They have exceeded all my expectations. They are very professional and accommodate all your needs. Your training is conducted at your pace, and they reinforce your understanding before moving onto a new concept. I am blessed to have them by my side through this transition. Thank you Cristyn, Kathy, Armond, and Jason!
John Dillon Lehmanoe
John Dillon Lehmanoe
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Very helpful service for a great program Overall: Billing Dynamix is a great medical billing software! They are very responsive to all potential problems and provide great and super fast feed back. When I first started using this program, there were a few things I found inconvenient (it was only because I wasn't aware of how to properly navigate the system). I left a review in within maybe an hour or two, Billing Dynamix was calling me trying to reach out and help. They immediately helped me learn and navigate the part of the system I was having problems with. The training session lasted about 45 mins and I knew (as far as I can tell) all the ins and outs of that part of the system. When you get this billing software, you'll come to find out that there are many ways to navigate the system. There is no one set way, and that is something I love. If you need information on a patient there is always numerous way to find said information. When you do a training session they call your phone or do a ""Hangouts"" call so they can see your screen and give you on the spot feedback. Before the end of the call they always look for ways they can improve their costumer service and their system. Lastly, your next session is scheduled so you always have your next training to look forward to. Pros: I really enjoy how fast and responsive the costumer care is. If you have a problem and leave a review on the program and or send them a ""task"" they will respond very quickly. The ""help"" button is also very informative and easy to use. There is always more than one way to access the information you desire. While you're writing a doc you can easy jump from the schedule to tasks then back. If you need to send a note to the front desk (or where ever ) with patient info, the PT file can easily be attached and sent securely to the your desired person. The schedule is very versatile and easy to use. It can easy be modified for any clinic and any number of providers. It also has numerous colors to choose from for different kind of activities scheduled. Cons: Some of the words used are confusing. Instead of using the word ""sent"" in their messaging system, they use ""owed."" simple things like that which are a little confusing at first but it gets easier after a few sessions.
Gregory R
Gregory R
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I have had a solo practice for the past 20 years. I started my practice with a billing person on staff and found that to be unsatisfactory. Not only in terms of her billing performance, but also in terms of my own time constraints. After replacing several billing services five years ago, I was looking for a complete solution that included both software and service so that everybody would be using the same data. I was also looking for the flexibility of being able to in source my billing or replace my outsourced billing team if needed, but without having to change the entire software platform. I reviewed more than thirty different software packages until I discovered Affinity Billing. At the time, it was the only software package that addressed the entire gamut of my practice needs. I have recently reviewed the software market again. It expanded considerably over the past several years, and I was surprised and pleased to learn that Affinity Billing is still the best package for my practice needs. In summary, Affinity Billing has been easy to learn, it is affordable, and has excellent support. Its rich functionality has been designed with business needs in mind. I especially appreciate the hands-on, direct control of information, and the aggressive, no-nonsense claims follow-up process. Affinity Billing helps me to build teamwork and stay focused on my practice growth. Everybody involved in my revenue cycle management uses the same package; starting with my staff, and me to claims follow up team, to the billing account manager, quality assurance teams, and their management.
Jerod G
Jerod G
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PrairieCare is an organization that provides psychiatric treatment to children, teens and adults. We have multiple sites, including an inpatient hospital for children and adolescents. We bill for both facility charges as well as professional services. We used to be part of a larger hospital used their billing system until we split from the hospital. As a Chief Financial Officer with a background in application development, I have the unique opportunity to provide feedback about Affinity Billing from both an operational and a technical perspective. At the time we implemented Affinity Practice Management, the system was configured to process claims for our professional services, which it did extremely well. It's been the best system we have used in terms of efficient entry and processing of claims. While that was good, we also needed to bill for our inpatient facility charges - something that the system wasn't yet doing at the time. The Affinity team worked with us to develop an interface and back-end validation system that allows us to enter and process facility charges every bit as efficiently as we bill our professional services. There are many applications and custom software development companies in the world that try to be the best in their respective areas. There are very few companies that excel in both the quality of their application and their ability to convert ideas into reality to meet the specific needs of their customers. Affinity Billing is one of those rare organizations that I can say, without equivocation, does both exceptionally well.
Johnny Bugarin
Johnny Bugarin
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If I could give more than 5 starts, I would! Jason is an unbelievable trainer and has been super helpful for our practice. Cristyn is also a guru with helping solve any AR questions. The entire team is super responsive and communicative with timely issues. I don't know where we would be at as a practice without this team. We had been through several other competitors and will never look for another company again! Thank you Billing Dynamix!
Ashley Stegall
Ashley Stegall
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Billing Dynamix training has been extremely helpful! I am new to my role and Henry has been very helpful and taking into consideration my style of training. He allowed me to hands on training with sharing my screen and walking me through the steps for the system. The help options on the system website are great to be able to walk you through step by step as well making it user friendly.
Amanda B
Amanda B
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"Worth the price"" Overall: My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic! Pros: I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items! Cons: I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in."
Jennifer R
Jennifer R
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"Review of bestPT"" Overall: I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more ""hand holding"". I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating. I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming."
Corinne Loranger
Corinne Loranger
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The training process with Billing Dynamix has been great. They are very organized and have been on top of everything that needs to be done. They make sure you have a full understanding of the system before you go live with it and will answer every question you have with a compassionate, can do attitude!
Polina Westcott
Polina Westcott
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"My experience with Billing Dynamix has been very pleasant. The system is very robust and integrated with many other companies, which makes it easy to expand our practice. The customer support is great, they are very pro-active and take the time to find out what you need, and how they can improve things to make it easier on the practice."
Rebekah Hicks
Rebekah Hicks
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"I use Affinity Billing on a daily basis for our practice. For the most part, I enjoy working with Affinity, especially there technical support department. Whenever there is a technical issue, the support staff is quick to respond and works hard to find a resolution.There are some communication issues with various departments that tend to be on the frustrating side. Despite those random communication issues, this is a great company to deal with. They have a ticket feature that allows you to rate the tickets you send back and forth between the team. If at anytime, you give a low rating on a ticket, it gets sent to multiple people including some ""higher-up head honchos"" who personally get back to you immediately. That is definitely a plus in my book.They constantly strive to improve not only the performance of their software but the communication between their staff and customers. Which is why despite some frustrating moments along the way, overall I give them 5-stars."
Jack L
Jack L
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It's been fantastic! What do you like best about ClinicMind? The trainer was very helpful and gave me plenty of tips and tricks to use the system more effectively!What do you dislike about ClinicMind? Some of the text/menu selections can be rather small, but you can always zoom in.What problems is ClinicMind solving and how is that benefiting you? Collecting and storing patient information, appointments, and document
Steve W
Steve W
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So many features Overall: The customer support is phenomenal. They are available for my staff and i whenever we have questions and have the answer, or go find it. They have training to support us and increase what we get out of the software. Pros: There are so many features to use with genesis. At first it was overwhelming, but as i got used to the software it became easier to use and incorporate. I get more reactivations, better commitment from patients, communication with staff and increased collections because of the software
Gary D
Gary D
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Huge Time and Money Saver! Overall: I have just started with Genesis but their customer service and training have already blown me away. They are really here to help versus our old EHR and billing that seemed like they were there to collect my money for themselves. Pros: This software has enabled me to take my billing back in house and actually save $17-$20k per year while doing all of my billing in real time. Cons: Haven't found any yet but hey I'm knew.
David J.
David J.
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Just started it does everything you want and more an amazing product!1"" Pros: The staff is answered so quickly with any problems. The online training means you learn at your pace not listening to instructors drone on and on and on. No offense instructor extraordinaire. Cons: It's learning curve is great but it's because it does everything!!
Nick L.
Nick L.
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Very supportive team pre-launch/during/and continued support during rapid growth. Y’all are amazing!"" What do you like best about Genesis Chiropractic Software? Scheduling, patient interface, and doctor billing made easy for patients and the office.The fact that Genesis sent Michelle and Amanda to our office to help train us more efficiently speaks volumes to the lengths at which your team will go to assure that clients are taken care of and supported for continued success and growth of the office.Michelle, Amanda, Tabitha and Meg are truly the most amazingly kind and knowledgeable people I've come into contact with (despite my sometimes intense frustrations of opening a new business). Thank you for your patience with myself, doctors and the team and willingness to lead us to success!
Spencer P
Spencer P
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Organized, up-to-date, functional, reliable, fast Overall: The benefits I got from this software were greater quality for less cost. The customer service has been amazing and each of the Genesis employees are here to help us at the drop of a hat. We benefit from the speed and ease of use with no loading times. This decreases the length of time spent on the phone as well. We're really enjoying it! Pros: Genesis was offered at a lower cost than some of the other chiropractic software programs and I personally believe its quality is better than some of the other chiropractic software programs. It is so fast! There is absolutely no lag when you take an action, almost as if the program is being done offline. I also like how there are so many features to track patient data and schedules.
Kim Gaiser
Kim Gaiser
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We have been using Billing Dynamix for years and I have been very happy with all the services they have and continue to offer our office. My account coach Tammy is amazing. She always goes above and beyond to answer my many questions and if we have any issues or concerns I know they will be taken care of immediately.
Andrew Allen
Andrew Allen
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The training team has been amazing to work with and the billing/collections process has been extremely effective, which is essential for our young business. The system is extremely detailed and works with the provider to produce high quality clinical notes for our patients. I would highly recommend this company for your practice.
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2840 West Bay Drive
Belleair Bluffs, FL 33770

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