ClinicMinders make our company what it is. We hire for attitude over experience and we pride ourselves on attracting and retaining people with COURAGE.
COURAGE to stick to our Core Values and help providers remain independent and grow. We also believe in radical transparency, so we publicly share Core Values with anyone who is interested in our approach to work. This fanatical focus is more than a mantra; it is evident in our software, our support, and the services we keep adding. And doing so makes us ecstatic.
ClinicMind offers great benefits, an attentive team, and a flexible and professional work environment
ClinicMind offers a work-from-home (WFH) employment structure for work-life balance and professional growth. WFH benefits promote job satisfaction, family focus, and productivity.
ClinicMind leverages its access to the global talent pool and fosters a strong remote company culture through adherence to the core values of excellence, learning, and teamwork.
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are looking for a Marketing Manager who can drive ClinicMind branding and sales support. The ideal candidate has solid experience as a marketing team manager for a multi-product EHR software and RCM services platform, preferably in the Chiropractic, Physical Therapy, and Mental Health domains.
Key Responsibilities:
Implement the ClinicMind’s Land-and-Expand brand-compounding platform marketing strategy for selling multiple software products and software-enabled services
Develop and continuously improve the ClinicMind branding and lead-generation process
Develop ClinicMind Brand Story and Customer’s and Buyer’s journeys based on a deep understanding of the customer needs and behaviors and ClinicMind products and services
Coordinate with sales, customer support, and product development teams to minimize customer acquisition costs and maximize customer value
Assist the sales team in preparing for industry events and networking activities
Build a marketing team, including
brand coordinators, content managers, social media managers, SEO specialists, email marketing managers, demand generation managers, graphic designers/brand designers, PPC specialists, data analysts, channel marketing managers, webinar/event coordinators, website administrators
Data-driven individual team member performance improvement
SOP and continuous member training
Leverage the Internet, G2, Capterra, SalesForce, Hubspot, and High Level for
Data-driven marketing process management, including content creation and scheduling, engagement monitoring and analysis,
Marketing KPI implementation and reporting, forecasting, and budgeting
Analyze market trends and competitor activities to
refine marketing strategy and implementation
identify new market opportunities
Stay updated on healthcare regulations and ensure all marketing activities comply with industry standards and company policies.
Requirements:
5+ years of experience in HealthTech, BPO, RCM services, and reseller or franchise marketing or management in a global environment, spanning USA, India, and the Philippines
Demonstrated success in developing and executing integrated marketing campaigns across multiple channels.
Strong analytical skills, with the ability to use data to inform marketing decisions and measure campaign effectiveness.
Excellent communication and relationship-building skills, with the ability to collaborate effectively with internal stakeholders and external partners.
Proven leadership skills, with the ability to manage and motivate cross-functional teams to achieve organizational goals.
A STEM undergraduate degree. MBA in Marketing or Healthcare.
MUST HAVE:
High comfort level working on Eastern Time Zone/US Shift
Good internet access at home at least 25 MBPS
Mobile Hotspot
Laptop/Desktop of at least 16 GB
ClinicMind is a leading provider of comprehensive healthcare practice management software and service platform for a full patient care cycle. We are seeking a highly experienced and results-driven Senior Revenue Cycle Management (RCM) Specialist to lead and manage our RCM teams. The ideal candidate will excel in overseeing the resolution of insurance claim backlogs, optimizing processes, and driving key performance indicators (KPIs) to ensure the highest standards of operational excellence. This role is integral to achieving a seamless, efficient revenue cycle and ensuring our clients’ financial health.
Team Leadership & Management
Lead, mentor, and manage the teams responsible for addressing RCM insurance claim backlogs, including claims specialists and billing analysts.
Foster a culture of accountability, efficiency, and continuous improvement.
Conduct regular performance evaluations and implement training initiatives to enhance team skills.
Operational Excellence in Claims Management
Drive the resolution of Active Failed claims to zero daily by implementing effective prioritization and workflows.
Ensure Total Failed claims remain at minimum levels, leveraging analytics and proactive interventions.
Oversee the resolution of aged claims, maintaining Accounts Receivable >120 days at or below 5%.
Process Improvement & Quality Assurance
Identify root causes for claim errors and develop corrective actions to maintain claim error rates at below 1%.
Monitor and improve processes to achieve and sustain a Net Collection Rate (NCR) of 97% or higher.
Develop and implement policies, procedures, and best practices for claims processing and denial management.
Data-Driven Decision Making
Utilize RCM software and data analytics tools to track and report on KPIs, trends, and team performance.
Collaborate with cross-functional teams to identify areas for improvement and execute data-informed strategies.
Stakeholder Engagement
Serve as a primary point of contact for escalations related to claim processing and insurance reimbursements.
Communicate regularly with internal and external stakeholders to ensure alignment on objectives and expectations.
Qualifications:
Bachelor’s degree in healthcare administration, business administration, or a related field. Master’s degree preferred.
Minimum of 8 years of experience in revenue cycle management, with a proven track record in managing insurance claims, backlogs, and denials.
Extensive knowledge of healthcare billing, coding, and reimbursement processes.
Strong leadership and team management skills, with experience managing large, diverse teams.
Proficiency in RCM software, data analytics tools, and advanced Excel functions.
Exceptional problem-solving skills and attention to detail.
Outstanding communication and organizational skills, with the ability to manage multiple priorities effectively.
Key Performance Indicators (KPIs):
Active Failed claims resolved daily (target: 0)
Total Failed claims kept at a minimum
A/R >120 days maintained at or below 5%
Claim error rates maintained below 1%
Net Collection Rate (NCR) sustained at 97% or higher
Position Requirements
Must have a stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Position Overview:
We are seeking a detail-oriented and proactive Manager of EFT/ERA Enrollment Operations to lead the team responsible for managing electronic funds transfer (EFT) and electronic remittance advice (ERA) enrollments. This role is critical to ensuring seamless payer setup and efficient payment processing for our clients. The ideal candidate will have extensive experience in healthcare revenue cycle operations, strong team leadership skills, and a commitment to driving operational excellence.
Key Responsibilities:
Team Leadership & Operations Management
Lead and manage the EFT/ERA enrollment team, ensuring timely and accurate enrollment of payers across multiple platforms and systems.
Oversee daily team operations, including task assignment, progress tracking, and issue resolution.
Foster a collaborative and efficient team culture, emphasizing accountability and continuous improvement.
EFT/ERA Enrollment Coordination
Ensure all payer EFT/ERA enrollment requests are submitted and processed accurately and efficiently within established timeframes.
Monitor the enrollment status with payers, troubleshoot delays, and resolve issues to minimize interruptions in client payment flows.
Maintain up-to-date knowledge of payer requirements and industry regulations related to EFT/ERA enrollment processes.
Quality Assurance and Compliance
Develop and enforce quality standards to ensure accurate payer setup and reduce errors in enrollment submissions.
Ensure compliance with industry regulations, client-specific requirements, and organizational policies.
Conduct periodic audits of enrollment activities to identify and address errors or process inefficiencies.
Stakeholder Communication
Serve as the primary contact for internal teams and clients regarding EFT/ERA enrollment updates, issues, and escalations.
Collaborate with RCM, QA, and training teams to ensure alignment and address cross-functional challenges.
Provide regular reporting and updates to leadership on team performance and enrollment progress.
Process Improvement
Identify areas for process improvement and implement best practices to streamline EFT/ERA enrollment workflows.
Leverage technology to enhance team efficiency and reduce manual efforts.
Develop and update Standard Operating Procedures (SOPs) to reflect evolving payer requirements and operational needs.
Key Performance Indicators (KPIs):
Enrollment Accuracy:
Achieve a 99% accuracy rate in EFT/ERA enrollment submissions.
Timeliness of Enrollment:
Ensure 95% of enrollments are completed within payer-specified timeframes.
Resolution of Delayed Enrollments:
Resolve 100% of delayed enrollments within five business days of issue identification.
Error Reduction:
Maintain error rates for enrollments at below 1%.
Client Satisfaction:
Achieve and sustain a 95% satisfaction rate from clients regarding EFT/ERA enrollment services.
Audit Compliance:
Pass 100% of internal and external audits related to EFT/ERA enrollment accuracy and compliance.
Process Efficiency:
Implement process improvements that result in a 20% reduction in turnaround time for enrollments within six months.
Qualifications:
Bachelor’s degree in healthcare administration, business, or a related field. Master’s degree preferred.
Minimum of 5 years of experience in EFT/ERA enrollment or RCM operations, with at least 2 years in a leadership role.
Strong understanding of payer requirements, EDI processes, and healthcare payment workflows.
Proven ability to manage and develop teams effectively.
Proficiency in healthcare RCM systems, EFT/ERA portals, and data analytics tools.
Excellent problem-solving and organizational skills, with a high level of attention to detail.
Strong communication skills and the ability to collaborate with cross-functional teams.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Why Join Us?
We are a fast-paced and innovative organization committed to delivering exceptional RCM services. As Manager of EFT/ERA Enrollment Operations, you’ll have the opportunity to lead a critical team, implement impactful improvements, and contribute to our clients’ success. If you are passionate about operational excellence and team leadership, we encourage you to apply.
We are seeking a highly skilled and analytical Manager of Complex Issue Resolution to lead a specialized team dedicated to addressing escalated and intricate revenue cycle management (RCM) challenges that standard teams are unable to resolve. This role is pivotal in ensuring the seamless operation of our revenue cycle by effectively managing complex client issues, implementing process improvements, and enhancing overall client satisfaction.
Key Responsibilities:
Team Leadership & Management:
Lead and mentor a team of specialists focused on resolving complex RCM issues escalated from standard teams.
Allocate resources efficiently to ensure timely and effective resolution of escalated cases.
Conduct regular performance evaluations and provide ongoing training to enhance team capabilities.
Complex Issue Resolution:
Oversee the investigation and resolution of complex billing, coding, and reimbursement issues.
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Serve as the primary point of contact for clients regarding escalated RCM concerns, ensuring clear communication and resolution.
Process Improvement & Compliance:
Analyze patterns in escalated issues to identify systemic problems and areas for process enhancement.
Develop and update standard operating procedures (SOPs) to prevent recurrence of complex issues.
Ensure all resolutions comply with industry regulations and organizational policies.
Stakeholder Collaboration:
Work closely with standard RCM teams to provide guidance on complex cases and prevent future escalations.
Communicate effectively with clients to manage expectations and provide status updates on issue resolution.
Prepare and present reports to senior management on the status of escalated issues and team performance.
Key Performance Indicators (KPIs) and Targets:
Issue Resolution Time:
Target: Resolve 95% of escalated issues within 10 business days.
First Contact Resolution Rate:
Target: Achieve a 90% resolution rate on the first client contact for escalated issues.
Client Satisfaction Score:
Target: Maintain a client satisfaction score of 4.5 out of 5 or higher for issue resolution.
Repeat Escalation Rate:
Target: Limit repeat escalations to less than 5% of total cases.
Process Improvement Implementation:
Target: Implement corrective actions for 100% of identified systemic issues within 30 days.
Compliance Adherence Rate:
Target: Ensure 100% compliance with industry regulations and organizational policies in issue resolution.
Qualifications:
Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
Minimum of 5 years of experience in revenue cycle management, with at least 2 years in a supervisory role handling complex issues.
In-depth knowledge of healthcare billing, coding, and reimbursement processes.
Strong analytical and problem-solving skills with a track record of implementing effective solutions.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Proficiency in RCM software and data analysis tools.
Demonstrated ability to lead and develop high-performing teams.
Position Requirements
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
Why Join Us? We are a forward-thinking organization committed to excellence in revenue cycle management. In this role, you will have the opportunity to lead a critical team, tackle complex challenges, and drive significant improvements in our operations. If you are passionate about problem-solving and enhancing client satisfaction, we encourage you to apply.
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks a skilled Business Intelligence (BI) Data Analyst with expertise in Amazon QuickSight to design and develop interactive dashboards and custom datasets. This role requires strong knowledge of BI tools, SQL, and data modeling to deliver actionable insights efficiently. If you are self-driven and pay close attention to detail, we want to hear from you.
Responsibilities:
Designed and developed interactive dashboards and reports using Amazon QuickSight.
Build and maintain custom datasets with SQL, ensuring data accuracy and integrity.
Extract, transform, and load (ETL) data from multiple sources into the BI tool.
Hands-on experience in Oracle, PostgreSQL and Redshift.
Define relationships between data sources and optimize data models for performance.
Collaborate with stakeholders to understand reporting needs and validate requirements.
Analyze data to identify trends, patterns, and actionable insights.
Monitor report performance and optimize queries for responsiveness.
Train stakeholders to effectively use dashboards and reports.
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Proven experience with at least 3 to 4 years of experience in Amazon QuickSight or similar BI tools.
Proficient in creating interactive dashboards and data visualizations.
Excellent problem-solving and communication skills.
US Healthcare knowledge is an added advantage.
Position Requirements
Must have a stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 16 GB of memory
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time GoHighLevel Integrations Architect. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
As an Integrations Architect in ClinicMind, you will be responsible for designing, developing, and implementing complex integration solutions between our core platform and our myriad of integrated ancillary offerings, through partner integrations and our subsidiaries. This role is crucial in ensuring seamless data exchange, system connectivity, and efficient workflows across diverse software applications and platforms.
Responsibilities
Design and implement scalable integration architectures to facilitate cross-product workflows and deliver improved functionality to our end users.
Define integration standards, patterns, and frameworks to drive consistency and efficiency.
Work closely with devops to design integration solutions, ensuring secure, robust, and maintainable system connectivity across the organization’s applications.
Lead integration projects from concept to delivery, managing timelines, resources, and deliverables.
Map out and document data stores, APIs, data flow structures, data mapping, and transformation logic. Ensure data integrity, accuracy, and consistency across systems.
Design and develop APIs and integration points for both internal and external systems. Manage the API lifecycle, including monitoring, maintenance, and security.
Address integration issues, monitor system performance, and continuously optimize integration solutions for reliability and efficiency.
Ensure that all integration solutions adhere to company security policies and compliance standards.
Qualifications
Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
5+ years of experience in systems integration, with at least 2 years in an architecture or lead role.
Proven experience with integration platforms (e.g., go-highlevel, salesforce).
Strong experience with APIs (REST, SOAP) and messaging protocols (MQ, Kafka).
Technical Skills:
a. Proficiency in programming languages such as Java, Python, or JavaScript.
b. Familiarity with data formats (e.g., XML, JSON) and data transformation techniques.
c. Knowledge of cloud technologies and services (AWS, Azure, GCP) and integration with cloud-based systems.
d. Experience with Enterprise Service Bus (ESB), ETL, and data mapping tools.
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks a Salesforce Developer. If you are a self-driven individual with a strong attention to detail, we want to hear from you.
We are seeking a skilled Salesforce Developer and Administrator with expertise in Sales Cloud and Service Cloud to join our team. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions to optimize our sales and customer service processes. The role involves configuring, customizing Salesforce applications, automating workflows, integrating with external systems, and ensuring that the Salesforce platform meets the evolving needs of our business.
Key Responsibilities:
Customization and Development:
Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types.
Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.
Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic.
Customize case object and page layouts for efficient case handling
Set up queues and assignment rules to route cases to the appropriate agents.
Automation and Process Improvement:
Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency.
Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations.
Administration :
Manage user profiles, permissions, and security settings.
Provide ongoing training and support to all CRM members.
Troubleshoot and resolve issues related to Salesforce functionality.
Stay up-to-date with Salesforce updates and recommend new features or enhancements.
Monitoring of data quality and integrity within Salesforce.
Proficiency in Salesforce features and functionality, including Sales Cloud, Service Cloud, and Force.com platform.
Integration of business processes with Salesforce.
Customization of Salesforce to align with business needs and enhance productivity.
Ability to adapt to changing business requirements and technological advancements.
Managing data, configurations, and documentation with high level accuracy
Integration:
Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions.
Implement CTI integrations for telephony and communication systems within the Service Cloud.
Reporting and Analytics:
Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators.
Ensure data accuracy and integrity through effective data management and validation processes.
Support and Maintenance:
Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors.
Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance.
Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently.
Collaboration and Documentation:
Work closely with business stakeholders to gather requirements, understand their needs, and translate them into Salesforce solutions.
Create and maintain detailed documentation for custom development, configurations, and integrations.
Provide training and support to end-users and administrators to ensure effective use of Salesforce features and functionality.
Required Skills and Qualifications:
3-5 years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud.
Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Salesforce Development Experience: Proven experience in Salesforce development with a focus on Sales Cloud and Service Cloud.
Apex Programming: Strong proficiency in Apex, including writing triggers, classes, and test methods.
Lightning Experience: Experience with Lightning Web Components (LWC) and Aura Components.
Declarative Tools: Expertise in Salesforce declarative tools like Process Builder, Flow, and Workflow Rules.
Integration Skills: Knowledge of Salesforce APIs, integration patterns, and data management tools.
Reporting and Dashboards: Ability to create and manage complex reports and dashboards to support data-driven decision-making.
CTI Integration: Experience with CTI systems and integrations is a plus.
Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues effectively.
Salesforce Certifications: Salesforce Certified Platform Developer I & II, Salesforce Certified Sales Cloud Consultant, and/or Salesforce Certified Service Cloud Consultant.
Additional Skills: Knowledge of JavaScript, HTML, and CSS for UI customization and enhancement.
Must Have:
High comfort level working on Eastern Time Zone/US Shift
Good internet access at home at least 25 MBPS
Mobile Hotspot or prepaid data as back up
Laptop/Desktop of at least 16 GB
Camera for video conferences and meetings
ClinicMind is a leading healthcare technology and services company dedicated to providing healthcare clinics with comprehensive Patient Engagement, EHR, and RCM solutions. Our mission is to empower clinicians and their teams to deliver superior patient care, maximize reimbursement, streamline workflows, and facilitate healthcare practice growth.
As we continue to scale, we seek a Senior Medical Billing Manager with a proven track record in high-volume medical billing, large-scale team leadership, and payer-provider contract negotiations to enhance our billing operations and financial performance.
The Senior Medical Billing Manager will manage the revenue cycle, build accurate and timely billing processes, and resolve complex billing issues specific to chiropractic and mental health practices. This role requires a deep understanding of the billing procedures, insurance regulations, and proficiency in medical coding.
Key Responsibilities:
Oversee High-Volume Billing Operations
Manage the end-to-end RCM process, ensuring the efficient processing of at least $500M in insurance payments annually.
Develop and implement best practices for claims submission, denials management, and revenue optimization.
Monitor and drive KPIs such as Net Collections Ratios, clean claims rate, DSO, collections efficiency, and reimbursement improvements.
Large-Scale Team Leadership & Development
Build, lead, and manage a high-performing RCM team of at least 400 members across multiple functions (billing, coding, collections, A/R follow-up, and payer relations).
Implement structured training, performance monitoring, and continuous improvement initiatives to drive excellence.
Foster a culture of accountability, collaboration, and innovation within the billing team.
Payer-Provider Contract Negotiations & Reimbursement Optimization
Negotiate, implement, and consistently improve payer-provider reimbursement contracts to secure optimal payment rates.
Work closely with payers to reduce denials, increase collections, and optimize fee schedules.
Stay ahead of industry trends, regulatory changes, and reimbursement policies to ensure compliance and maximize revenue potential.
Billing Performance Improvement & Process Optimization
Design and execute strategic initiatives to improve billing accuracy, reduce rework, and accelerate cash flow.
Leverage data analytics, automation, and technology to enhance operational efficiency.
Drive continuous improvements in collections, aging A/R resolution, and revenue recovery strategies.
Qualifications & Experience:
15+ years of medical billing and RCM leadership experience, with a focus on high-volume claims processing.
Proven success in managing a billing team of 400+ members across multiple locations or departments.
Strong expertise in processing at least $500M in annual insurance payments.
Extensive experience in negotiating and improving payer-provider reimbursement contracts.
Deep knowledge of chiropractic and mental health billing, coding, compliance, and payer policies.
Track record of achieving and consistently improving billing performance KPIs.
Strong leadership, communication, and problem-solving skills to drive organizational growth.
Proficiency in RCM software, billing platforms, analytics tools, and automation technologies.
Why Join Clinicmind?
Be part of a fast-growing, industry-leading SaaS EHR and RCM company.
Lead large-scale, high-impact initiatives in medical billing and revenue optimization.
Drive real financial success by improving provider reimbursements and operational efficiency.
Collaborate with a team of industry experts in a dynamic and innovative work environment.
Competitive salary, performance incentives, and career advancement opportunities.
Position Requirements
Must have a stable internet connection minimum of 25 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US Eastern Time business hours
Minimum system requirement: Desktop or Laptop at least 16GB
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is seeking a Business Analyst with a Project Management focus. This position involves working closely with key stakeholders to gather, analyze, and document business requirements for both new and existing projects. The role also requires bridging the gap between the technical team and business units to ensure solutions align with the organization’s goals. Additionally, you will oversee the management and execution of projects, ensuring they are completed on time, within scope, and within budget.
Key Responsibilities:
Business Analysis:
Collaborate with stakeholders to understand business needs and translate them into clear and actionable requirements.
Conducts a gap analysis to identify business inefficiencies and recommend solutions.
Create and maintain detailed documentation including Business Requirement Documents (BRD), Functional Specification Documents (FSD), and user stories.
Conduct feasibility studies, cost-benefit analysis, and risk assessments.
Project Management:
Develop and manage project plans, timelines, and schedules.
Define project scope, objectives, and deliverables.
Coordinate with cross-functional teams including developers, designers, and QA.
Monitor project progress and make adjustments as needed to ensure timely delivery.
Communicate project status to stakeholders, managing expectations and escalating issues when necessary.
Conduct post-project reviews and provide recommendations for future improvements.
Stakeholder Management:
Lead meetings with stakeholders, ensuring that their requirements are understood and met.
Facilitate workshops to gather input from business teams and subject matter experts.
Manage relationships with external vendors and contractors if applicable.
Quality Assurance:
Support testing phases by developing test plans, test cases, and ensuring that solutions meet business requirements.
Ensure the implementation of quality assurance standards throughout the project lifecycle.
Risk & Issue Management:
Identify and proactively manage project risks and issues.
Develop mitigation plans and solutions to minimize potential project impacts.
Change Management:
Support change management processes by preparing stakeholders for changes and helping them adapt to new systems or processes.
Key Skills & Qualifications:
Bachelor’s degree in Business Administration, Information Technology, or related field.
Minimum of 3-5 years of experience in business analysis and project management.
Knowledge of software development life cycle (SDLC) and Agile methodologies.
US Healthcare knowledge is an added advantage
Desirable Certifications
Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA).
Project Management Professional (PMP) or Certified ScrumMaster (CSM).
Agile Certified Practitioner (PMI-ACP).
Tools & Technologies:
Project Management Tools: ( At least one )
Microsoft Project – This is used to create project timelines, Gantt charts, and resource management.
Trello or Asana – This is for task management and tracking project milestones.
Smartsheet – For collaborative project management with features for tasks, timelines, and reporting.
Monday.com – A visual platform for project tracking and team collaboration.
Basecamp – For team collaboration and project management with shared calendars, to-dos, and file sharing.
Data Analysis & Reporting Tools:
QuickSight/Tableau/Power BI – For data visualization and business intelligence reporting.
Basic SQL – To query databases for business insights.
Business Analysis Tools:
Jira – For managing and tracking user stories, requirements, and progress.
Confluence – To document and share requirements, specifications, and meeting notes.
Visio or Lucidchart – For creating process flows and system diagrams.
Balsamiq or Axure – For creating wireframes and prototypes.
Position Requirements
Must have a stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US Eastern Time business hours
Minimum system requirement: Latest i5 with SSD hard disk (i7 preferred), 16GB RAM (32 GB preferred)
ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Credentialing Specialist. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.
RESPONSIBILITIES
Handle credentialing needs for our clients (Group and/or Individual) who are US-based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks. This entails the following tasks:
QUALIFICATIONS
MUST HAVE:
We strive for excellence throughout our hiring process.
We share the purpose of making a lasting change in the healthcare industry by building together state-of-the-art software and using it to level the playing field with the payers.
We invest our energies in learning and mastering our skills, and we grow our responsibilities in step with our professional and business growth.
ClinicMind provides one complete platform for software and services, allowing practice owners to manage the full-cycle of patient care effectively and efficiently.
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