The Top 3 Reasons to Start with Genesis Software
The Top 3 Reasons to Use Genesis The new year is here and with it, most people are making their resolutions for the coming months. As you decide how you will make 2017 the best year ever, I want to challenge you to take the step that will transform your Chiropractic practice, enhance your patient experience, boost your bottom line, and take the stress out of your day-to-day management by leveraging Genesis Chiropractic Software in your practice. Here are the top three reasons you should start 2017 with Genesis Chiropractic Software: Reason #1 – Proactive Technology If you are using an outdated Chiropractic software based on a reactive type of technology you are missing out on the benefits you could be seeing. With a proactive technology, like Genesis Chiropractic Software, all of the tasks that must be completed each day for your practice to be successful are automatically discovered by the patented artificial intelligence in the software, assigned to the appropriate staff member, and you can easily see whether all the tasks of the day have been completed or not, all in one report. By making sure that each task is assigned to the person best able to complete them and knowing whether or not they have been done, it takes the guesswork out of management. It makes sure that everything that needs to be done is done on time and by the person who can do it most effectively. Every aspect of running a practice is completed at the highest level of efficiency. Reason # 2 – Higher Patient Retention Putting Genesis to work in your practice also translates to higher patient retention because it allows you to manage the mission critical points of your practice. Mission critical points are ones where you take the chance of losing a patient, points where you must take action immediately or the patient is likely to discontinue care. Unfortunately, these points are also ones that are difficult to discover and handle in a timely manner in reactive systems that require you to search multiple reports just to manage a single day’s activities. Let’s take no-shows as an example. What does a no-show really mean to not only your business but to your patient. If a patient was going in for chemotherapy and they had to miss a visit, would they be waiting for you to call them to reschedule that visit? Absolutely not. Would they walk out of chemotherapy forgetting to schedule their next visits? Or, would they reach the end of their treatment, get their testing done, and not follow-up to get their doctor’s recommendations for the next phase of their care. Never…it is too important to them. So, when a patient in your chiropractic practice no-shows for a visit, walks out without a future appointment, or is not excited about their re-exam, what are they telling you? They are telling you that they don’t value their care. It is no longer important to them. With Genesis, you are alerted when these mission critical points, like a patient no-show, occur so that you can take immediate action to preserve the patient relationship. This is vital to both the health of the patient and the financial health of your practice because according to Harvard Business Review, it costs you five times more to get new patients than it does to retain patients you already have. Reason # 3 – Eliminates Memory Management If you are using one of the old reactive types of systems to manage your practice, you are most likely relying on reports to make sure that everything is completed like it should be. The problem with this, as you know, is that it leaves you searching report after report. If you wanted to follow up on an insurance claim, you have to go to some aging report, find the claim, and then follow up on it. That means that you have to probe. You have to actively go find the work before you can do it. Then, no one actually knows how much work was supposed to happen for that day, as opposed to how much work did happen. You may find out that an x-ray reprt that was supposed to be performed wasn’t. Then, three months later, you find out that a hundred x-rays weren’t done. This leaves the owner of the practice totally out of control. It leaves you memory managing every single thing that happens. It leaves you stressed out when you leave the office, trying to remember if everything was done to make the day successful. Furthermore, it puts additional stress on your staff and can damage the relationship with your patient. Genesis eliminates the burden of memory management. With our proactive chiropractic software, you never have to guess whether or not a task has been done. You never have to wonder whether a follow-up was completed, a bill sent, or a no-show rescheduled. With Genesis at work in your practice, when you go home at night, you can leave the office at the office. It All Boils Down to the Numbers The benefits Genesis Chiropractic Software offers your practice can all be boiled down to the numbers. With Genesis, you can not only dramatically improved management of the patient experience, you can also achieve 62% higher collections per visit, 26% better patient retention, and 32% higher documentation compliance. This means that leveraging Genesis Chiropractic Software in your practice could make 2017 your most profitable year ever, ease the stress of day-to-day management, decrease the burden on your staff, and result in the highest quality care for your patients.
Add Multiple Specialties to your Practice
How to Add Multiple Specialties using Genesis Chiropractic Software Multiple Specialties can be added to your practice with Genesis Chiropractic Software. How? Watch the free webinar offered on this page and Jason Barnes will explain it to you. The first question to ask yourself is… What sort of practice do you have now? Is it pain based or wellness based. If your practice is pain based, then you should add more specialties that will help your patients with their pain. Maybe you should add a Masseuse, a Physical Therapist or an MD who would prescribe pain relieving drugs. If your practice is wellness based, then determine what specialties will help you. The key is to offer more to your existing patients using your existing marketing efforts. What you don’t want to do is to add a specialty that needs new marketing to bring in a completely new patient base. Do research on what other specialties are lucrative and determine their rate of reimbursement for their CPT codes. If a specialty has difficulty getting reimbursed from insurance companies then perhaps they aren’t a good fit. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below.
See Your Office From Anywhere in the World
How Genesis Chiropractic Software Allows You to “See Your Office” From Anywhere in the World Having a relief doctor come in and take care of your patients is a necessary part of today’s Chiropractic office environment. We all need time away to recharge, go on vacation with family, or just get a little time for ourselves. The question becomes- what happens in a busy office while you are away? Let’s take a look at a great example from one of our dedicated users. Dr. Michael Lagana is an example of a Chiropractor enjoying tremendous success in using Genesis Chiropractic Software. Dr. Lagana owns the Backsmart Wellness Center in Edison, NJ and has been using the software for over 6 years. His integrated office offers chiropractic care, acupuncture, massage therapy, physical therapy, and hypnotherapy for those who want an alternative approach to weight loss or help to stop smoking. Dr. Lagana recently took a trip to Italy and was able to see any number of metrics about his office even while he was away. He says, “I was able to not only log in to my system to see who was in my office, but how many patients I saw, what I billed that day, and what the status of my office was while I was in another country.” For Dr. Lagana, this eliminated the stress that often comes with running your own practice. He didn’t have to wait until he was home to find out whether the practice was performing optimally. Instead, with Genesis, he had his practice at his fingertips… even a world away. He loves the fact that he doesn’t have to worry about office cash flow or patient collections. Everything is within easy reach and his staff is able to manage these issues without him getting involved. With Genesis, a simple click provides detailed practice metrics. Without even stepping foot in his office, Dr. Lagana knows with 100% certainty whether his staff is performing all of the tasks that are required to ensure his practice remains successful. He can see if a task has been missed, his front-desk staff forgot to make a follow-up call, or if an exam had to be re-scheduled. No matter where they are in the world, the Genesis Software for Chiropractors gives clients all the information they need about their office, allowing them the opportunity to actually relax and enjoy that time away from the office. Contact us today to see how we can help you achieve confidence and peace of mind the next time you need time away.
Increase Revenue with ClearGage
ClearGage is Integrated into Genesis Chiropractic Software As a Chiropractor you know that insurance collections and patient co-pays make up most of your practice revenue. Surely you’ve experienced the hassle of trying to mention collections to your patients for their co-pays. That conversation is very difficult. Would you like an easier way? What if you could use new tools like a Payment Accellerator, Patient Financing, Online bill pay and ClearCalc. The Patient Financing alone would be a great tool, but ClearGage offers all four and more. Let them have the collections conversation with your patients and then you can concentrate on giving them the best care. These tools have been integrated into your patient accounts, so please put them to good use. Do you think this will reduce the financial burden on your patients? Do you think your patients will buy more of your services with the financing? It will certainly relax the practice owner and their staff with the money collection issue removed from their work days. Happy patients and happy staff makes a practice owner very happy. Watch this Free Webinar to find out more from Jason Barnes, and to see exactly how it works. Enter your information and watch it immediately below. Read the transcript: Christine: I’m Christine Sharon, the marketing manager with ClearGage. We are welcoming you to our webinar, Maximizing Patient Collections. And today, this webinar will be hosted by Chip Hunziker, the CEO of ClearGage, and Jason Barnes, the chief operating officer of Genesis. Welcome, gentlemen. Chip: That’s right. Christine: Chip, I’m going to turn…pardon me. Chip, I’m gonna turn the meeting over to you to begin. Chip: All right. Thank you very much, Christine. Thank you, Jason. We’re very excited about bringing you this presentation and we’re excited about our relationship with Genesis. So, let’s get started. What we’re gonna talk about today is how to maximize patient collections and why you, as a healthcare provider, really need to stop and minimize the leaky bucket around bad debt. We need to be able to collect our patient money cost effectively, we need to be able to offer our patients real financial solutions that’ll help them get the care they need, and help you increase your conversion ratio and your cash flow. Why technology and services, and why ClearGage is are unique to the market. And more importantly, how you could integrate these within practice management systems to make sure that you’re able to deliver the revenue generating machine, the ability to collect from patients and the ability to collect from your payers, all seamlessly on one platform. So, why do we need to adopt a leaky bucket related to our healthcare collections? The reality is healthcare providers are one of the poorest businesses in terms of collecting patient receivables. The retail market has 3.5 % bad debt in healthcare. It’s 25% to 50% when it comes to patient collections. And the fastest growing segment of bad debt is patients with insurance, so it’s very important that we put these solutions in. And it’s no secret, as these patients leave your premises, and walk out the door and then we need to bill and chase them, what this slide shows is the cost of collecting your receivable. So, we know that the cheapest way to collect a paycheck receivable is your patient co-pays. You collect it right at the point of care. Oftentimes, you’re collecting it before you see the patient. Most times, you only have merchant account fees associated with it. So, point of care collections is by far the most cost effective. As that claim ages, as your patients walk out the door, and they receive your product or service and then you bill them 30, 60, 90 days, the cost of collections only grows. So, one of the things that we recommend to all of our clients that every one of you who are healthcare providers should adopt right away is what we call card or account on file. Think about it. Hotels do it, car rental companies do it and now you can. And what we’re saying by card on file is you have the ability to capture your patients’ payment vehicle, either their credit, debit card or even their checking account, keep it in a PCI compliant, which means it’s masked, it’s encrypted so no one can use it for any unauthorized purpose, and you keep it on file. So, when your patients come in and they receive your product or service and they pay your co-pay, should they leave and you bill their insurance company only to find out that there’s a post insurance claim or liability, you can go ahead and automatically run that payment. And what does that do? Well, it transforms the payment cycle from where the patient comes in, they pay their co-pay, they see your doc, you create a claim, you drop the claim, whether you drop it. Hopefully, you’re doing electronic claim submission, but you drop the claim, you then wait for the claim to be adjudicated. Then you find out the patient has a balance, and you send a statement and you send a statement, and all of a sudden, you find out that 60, 90, 120 days has passed and your patients still owe you a balance. Well, with our card on file process, what happens is the patient checks in, they give you their payment card, you store it, they give you the agreement and consent for you to store it, you create the claim in the same manner, you bill in the same manner. But instead of sending them a paper statement informing them that they owe you money, our system would actually send them a text or e-mail, and that text or e-mail would notify them that their payment is going to run. So, we would let them know how much money the patient owes and it would even be able to give them, solely up to