Your Staff Needs Single Point Management
Single Point Management: How Genesis Delivers an Exceptional Customer Experience The idea behind Single Point Management is to deliver one number at the end of the workday. In an instant, you or your staff can see if all office work has been completed or not. There is no ambiguity; it’s either 0 tasks left or it’s not. The concept of Genesis Chiropractic Software is built around the single point management platform, and as we will discuss today, has numerous direct and indirect benefits for your staff. In a standard reactive office setting, staff member hours are often wasted looking for work to complete. Usually there is little incentive to complete these lost tasks. Sometimes unfinished work, due to staff illness or vacation time, is handed off to other staff members who may not be familiar with all of the details involved. This can often lead to reduced job satisfaction and increased turnover, as well as reduced attention for incoming patients. Imagine having a system setup from the beginning that does not depend on staff wasting time looking for work to do? What if, instead of a boring routine of meetings, designed to review mistakes or issues with your staff, you had only a few meetings, mostly designed to celebrate office successes? What if you had a staff that went out of their way to give patients an amazing experience the moment they walked in the door, all because they could manage their tasks in an objective, direct manner? Imagine having a system setup from the beginning that does not depend on staff wasting time looking for work to do? ~ Dr. Brian Capra It’s not enough to have a set of loose guidelines for your staff to follow. As time goes on, people will cut certain steps out to save time, likely due to overwork. This begins to cascade as more members on staff do the same, looking for ways to be more efficient. Ultimately, you could miss critical patient data. Either way, it looks like a lack of good customer service to your patients, reducing their trust in your office. You must lay out specific tasks for each member to take, have it well documented, and then have an accountability system in place that objectively scores their process for the day. This leads not to resentment but accountability. If certain staff members are having an issue with compliance or keeping up with workloads, our single point management platform will diagnose the specific issue and allow for direct and real time action to be taken. Do you need to assign additional staff to a specific task? Are you growing quickly and need to hire additional staff? These questions can be discussed in an objective manner and steps can be taken to proactively respond to the needs of the office. All thanks to the way our Genesis Chiropractic Software was designed. For today’s chiropractic office, having a system in place that delivers efficiency and effectiveness, plus is scalable is critical to your success. It’s your staff that delivers the majority of the customer experience. Give them the tools they need to give you the advantage, and make your practice more successful.
Quantifying the Patient Experience
See how well a pro-active chiropractic practice can operate with a consistent Patient Experience. As chiropractors, we know our main goal is to continuously achieve optimal health for our patients. The core principles of this goal include imparting the philosophy behind our profession, promoting a healthy lifestyle, and giving our patients the confidence they need to believe in your services, all for the sole purpose of increasing their well-being. The question is… how can we do that consistently, without fail, every time a patient comes in to your office? How can you optimize their experience? How can you know for certain that level of achievement is assured? Practices that operate on the “management-by-fire” method, are always harping at a stressed out staff, and are never going to achieve the success they could. It governs on a reactive process, looking for the problem to correct after the fact. It doesn’t matter if it involves a patient no-show, an expired care plan, billing issues, or long waits; the outcome rarely changes because the process to prevent it is not part of the equation before the patient enters the building. Deep down, you know this is not the way to conduct your business and this is certainly NOT how high level operations work. Yet, these are all factors that can be dealt with BEFORE they become a problem. Every single one of the problems listed above have to do with the patient experience. When you realize that it’s your responsibility to prevent them from becoming negative factors in your practice AND you have a solution to them BEFORE they become problems, then you have a pro-active practice… One that can offer a unique experience for your patients and create the successful, highly efficient practice you have always wanted. Genesis Chiropractic Software takes these seemingly minor tasks, along with numerous fully-customizable operations, (all of which are involved in the day to day management of your office), and it gives you the ability to quantify your patient’s experience. It offers the patient an optimal and seamless experience from the time they enter your facility to the time they walk out the door. You have instant feedback on where each patient is in their treatment plan, what billing concerns they may have, and any other mission critical factors that might keep them from having the best experience during their visit. The team at Genesis Chiropractic Software is here to help you see how well a pro-active chiropractic practice can operate with a consistent patient experience. By offering you a unique, fully customizable software solution geared to any size practice, you can offer your patients an optimal experience every time they visit you, increasing patient retention rates and continuing to offer them an opportunity to achieve optimal health.
Customized Support
Genesis Support is Customized Just for You! Why Customer Support Matters Matter There is no doubt that the EHR software market is large, and it offers numerous options for doctors and their offices in the chiropractic field. Why do we think we offer the paramount software solution for today’s Chiropractor and their staff? Because we know to there is more to it than just providing a comprehensive EHR package. Several competitors are out there trying to duplicate many of our key features. While they might get close, we truly have something that separates us from the pack. Customer support is usually not something that sells products; most everyone buys features and benefits of the product being sold. Features like ONC certification, intuitive SOAP and EHR documentation, and other aspects of leading edge software are critical to your success. But when you buy EHR software, you need to consider how easy it is to get assistance if and when you need it. “Their customer service and training have blown me away!” ~ Dr. Gary Dillon The amount of guidance needed varies from office to office. Some doctors and their staff take up the challenge and dive right into the program, utilizing every manual and tutorial we offer to get the most out of our program as quickly as possible. Others who may not be so gung- ho, like a newly graduated doctor or those who’re looking to make a change after many years of working with a competitor’s program may need additional help. This is where we shine. Our support is customized just for your needs. At Genesis, we know the challenges you face as a doctor. We offer initial live support for our new clients as a way to bridge the gap and get you comfortable with your EHR office solution. And while we can say this, we think it’s better to read what some of our our current clients think about what we provide AFTER the sale. Diane Gottlieb works at Wheaton Family Chiropractic in Illinois and has this to say: “I am the CA in the office and I rely on tech support to help me out when I run into difficulty. They are easy to contact and extremely helpful, not to mention patient.” Dr. Gary Dillon of Ashland, Kentucky said, “Their customer service and training have blown me away! They are really here to help you versus our old EHR and billing that seemed like they were only there to collect my money for themselves.” Finally, an Office Manager at Beard Family Chiropractic named Justin Chambliss has this to say: “If I ever have any issues or I need help I can get someone to help in a timely manner, usually within an hour if I send a message.” You have many choices when it comes to EHR software solutions for you and your office. After our Initial Practice Evaluation, we can show you how our solution can benefit you by giving you more control over your patient flow, as well as letting you greatly increase your cashflow!
Customized for Your Practice
Customized to Fit Your Unique Practice Needs Are you tired of the one-size-fits-all approach that so many companies take to the needs of your chiropractic practice? Do you feel that running your practice would be easier and more intuitive if the processes and systems you used every day were customized to fit your needs? If so, Genesis Chiropractic Software is the choice for you. At Genesis Chiropractic Software, we had enough of the trying to “squeeze a square peg into a round hole” approach used by those other companies. We know that while chiropractic practices as a whole may have some similarities, they are all still very unique and function best when their uniqueness is embraced and used to create a system that amplifies the best qualities of the practice and its staff. When you work with Genesis Chiropractic Software, you are able to have it customized with your protocols to the way you practice rather than being forced to change the way you practice to fit the protocols. You create the system the way you like it to fit your practice, which allows you to increase your efficiency dramatically. At Genesis, we make sure our Tech Support team is here to help you every step of the way. When you need assistance making sure everything is setup to run optimally and fit your practice perfectly, our team can guide you in setting it up in the way that works best for you and your staff. “Because you can have Genesis customized to fit your practice, it is easy to navigate and extremely user-friendly.” Because you can have Genesis customized to fit your practice, it is easy to navigate and extremely user-friendly. This takes the hassle out of running your day-to-day office operations. With Genesis you get the functionality you need with the customer service to back it up. If you are ready to put the power of customization to work in your office, Genesis offers an easy to follow discovery process to see if Genesis Chiropractic Software’s systematic approach is a match for your office. Practices benefit from our help to analyze their current needs and assess which solutions will help them meet their practice and business growth goals. All you have to do is schedule an initial Practice Evaluation appointment to find out how the Genesis Chiropractic Software programs can accelerate practice growth, increase profits, and reduce costs and risks. Your practice is unique, making a one-size-fits-all approach outdated, inefficient, and costly. Contact Genesis today to find out how you can get a system that fits your unique needs.