How to Detect CPT Code Underpayments
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If insurance companies underpay your practice for certain CPT codes, would you be able to look it up? CPT code Lookup: How would you find that out in your practice management software? Can you look back a year and see what you’ve been paid per CPT code? Our clients tell us that their previous software couldn’t look backwards as they needed it to, so they’re very excited that Genesis Chiropractic software can do that. It’s a tool called the Billing Statistics report and you can configure it to look up just about anything. (Within your own account of course!) Watch this Free Webinar to find out more and to see exactly how it works. Learn how to discover your underpayments and get paid what you deserve. Enter your information and watch it now. Read the transcript: Jason: Good afternoon everyone, it is just one minute past the hour, so we’re just gonna give it a couple of minutes before we get started. Jason Barnes here with Jessica Pancoast, and we’re going to talk today about attracting CPT codes and making sure that you guys are getting paid for visits we are looking to get paid, and so this is a big portion of app, but we’ve got a bunch of people in the web portion we all have and are doing to the audio portion so we’re gonna give this another minute or two. Thanks for your patience and we’ll get started here in a moment. In the meantime, if you have any questions, feel free to type them into the chat. Jessica: If you guys do not see the chat, it should be over on your left-hand side, there is a button up at the top that would say “show chat.” if you don’t see it, then you can turn it on. Jason: All right, perfect. Exactly another minute or two and we’ll get started. Jason: All right, we’re gonna get started. A whole bunch of more people joined, so I’ll go ahead and introduce myself. Jason Barnes, chief operations officer here, and I’m the head of our help desk and training team, and sitting right next to me, Jessica Pancoast. I must announce, Jessica is much tanner than she was a couple of weeks ago, due to some well-deserved vacation and a smile on her face, I think it’s going to be heard by all who are listening today. I know I’m truly enjoying spending time with her. But today we are actually talking about a pretty specific topic, and one would define the problem that we are looking to solve for a couple of our practices here, collections, per activity when it comes to certain doctors or whether or not certain payers, or reimbursing. Today, we’re actually going to start talking about procedure codes, CPT codes, and how we track their reimbursements. So, we’ve got a couple of tools we want to talk about and we’re gonna first head over to our demonstration account here and when you’re looking at collections from a regular base that there’s a lot of different ways of doing it. But I always tell people the radar chart and configuring that is one of your best ways of going about it, so you can see what your total billed is and you’re total collected, but what makes that up and when something’s lower than what you expected, there’s a number of ways to dig in, and sometimes, or all the time, for CPT codes reimbursements can be the difference. Whether or not you offer physical therapy on your office and there’s a sequestration law that you just aren’t aware of that is reducing CPT codes, you’re a network and you’re getting underpaid in a situation where CPT codes is simply being denied, it’s not covered, how do you keep your finger on the pulse of your claim reimbursements at a procedure code level. Today, we’re actually gonna talk about the tools to take a deeper x-ray or look into low collections versus CPT codes and whether or not you’re simply looking at your dashboard, and you see that $27,000 at this point of month is not okay or you head over to your, some of your reports and you wanna look at your month closure reports, and we’ll get to see history or the trends of how much you’re getting paid and keep in mind that I’m very zoomed in here for the sake of presentation, if this doesn’t look how it looks then your strain is totally… it should be expected, is what I’m saying. If you can click on your history tab here and get a history of what you’ve been paid, and what’s been adjusted or refunded. But if you do recognize a problem, where do you go? The first place we’re gonna tell you to go is head over to “Reports,” bill and the analytics and over here I’m gonna leave this entire drop down open is a number of ways of slicing and dicing the financials for your practice. Here, we’re gonna focus on the billings statistics reports, but first I’m gonna open your billing statistics configuration screen. Here is a list of data points that you as a practice owner or as a practice manager can take a look at, but I really want you to understand what each one means. You can create, customize or personalize even reports. Today, we’re gonna be looking at CPT codes and we’re gonna be looking at primary insurance, and you might even wanna be looking at rendering physicians. And so, you can create a report, it means CPT codes, rendering and your pair. You can save this report and it will be added to your list of selections when you actually go to open up your billing statistics report, but the question is, what data am I gonna look at, and why? Today we’re actually gonna dive into what data you actually want to look at. So out of all
Do You Have a Practice Management Strategy that Actually Works?
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You spent years and probably hundreds of thousands of dollars getting through chiropractic school and opening your practice; yet, you may not be receiving a good return on your investment. You give every patient your best and you are doing your best to provide a good life for yourself and your family but it still may not be working if your practice management strategy isn’t working. Isn’t it about time that you had a practice management strategy that not only worked but could increase your practice revenue, patient retention, and visit compliance all while allowing you to provide the best possible care for your patients? I can tell you without a doubt, that the solution to your practice management strategy problems is Genesis Chiropractic Software. I developed this software for my own chiropractic practice and saw first-hand the incredible power of leveraging Fortune 500 level tools in my daily practice. Not only did my revenue increase but my patients were happier, more likely to continue care and my stress level went down because I was no longer managing by memory all of the hundreds of daily details involved in running a practice. Genesis Software is an all-in-one solution. Genesis Software is an all-in-one solution. It has all the tools that your practice needs in one easy to use platform. You can get the fastest documentation and the best patient experience in one place. This chiropractic software helps you to increase practice revenue by making sure you get paid in full and on time, giving you the tools to control your practice’s performance, and making it easy to maintain compliant chiropractic notes during your chiropractic billing process. It allows you to check eligibility, check outstanding balances, collect co-pays, and accept credit cards as well as automatically capture and submit claims in real time, avoiding days, weeks, and even months of lost processing time. Genesis’ exclusive design also lets you analyze chiropractic billing performance and focus on patient relationship building, a vital tool in the growth of your practice. Putting Genesis to work in your practice also helps you to increase patient retention by making it easy to follow up on no-shows, schedule and check-in patients, and configure reminder calls. It lets you focus on your patients, not on your documentation and gives you the chance to educate patients and improve patient compliance using software animations built-into your documentation Visit compliance is increased using Genesis too because the software makes it easy for patients to pay bills, schedule appointments, and stay committed to their care. Genesis also gives you automatic compliance alerts, notifying you instantly of potential compliance risks. This allows you to take immediate action to preserve that patient relationship. With the exclusive workflow built into Genesis, you don’t have to memory manage your practice anymore or search through report after report to make sure your practice is running optimally. Best of all, in my opinion, is that Genesis Software allows you to free yourself mentally and physically to focus on growing your dream chiropractic office. With the exclusive workflow built into Genesis, you don’t have to memory manage your practice anymore or search through report after report to make sure your practice is running optimally. Genesis takes the guesswork out of running a Chiropractic office and instead breaks everything down into real-time, usable numbers and tasks. If you are ready for a practice management strategy that actually works, you are ready for Genesis Increased practice revenue, patient retention, visit compliance and better patient care all in one platform, with the added bonus of peace of mind at the end of the day, knowing that your practice is not just good but the best it can be…It doesn’t get better than that.
With Genesis, Patient Retention is Automatic
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The patient pool is something that constantly needs to be re-filled for many Chiropractors. It is a never-ending process of finding new patients to replace the ones who have left your practice. This creates a continuous area of work for you, as the doctor. You not only have to handle patient treatment, you are the staff and office manager, the record keeper, the financial manager, and the patient recruiter. Wouldn’t it be easier if once you had a patient, you had an automated system to keep that patient? Wouldn’t it be better if you had a simple way to make sure that every patient became an educated patient, who understood the value of maintenance care to ensure their optimal health? How much easier would your day-to-day practice management be if patient activities were automatic? One of the most valuable steps you can take in your practice is to automate your patient retention. When you are not constantly having to refill your patient pool, you practice can truly grow. The problem is that in many practices, patient retention is another activity that is memory managed and often forgotten until you are trying to discover the reason that you have lost yet another patient. Let’s take a quick look at what activities are necessary for patient retention. The most obvious one is patient education. Have you done everything to ensure that your patient understands the benefit of Chiropractic in their life? Not just how it helps them get out of pain but how Chiropractic can help them reach and maintain optimal health? This area of patient retention can often be neglected, especially when your practice becomes busier and you are seeing a high volume of patients every day. But, there is even more to patient retention than educating them on Chiropractic. Each interaction that you and your staff have with a patient influences whether or not they will continue care, how they feel about your practice, and the value they place on their care. From how your staff greets them when they walk in the door, to how their billing is handled, to making sure re-exams are scheduled, and follow-up calls are completed, every interaction has an effect on patient retention. With that said, how do you develop and maintain a positive experience so that patients know that they are valued, understand the importance of care, and continue seeing you? The answer may be easier than you think. By automating your retention system with Genesis Chiropractic software, you can take the memory management out of patient retention. By automating your retention system with Genesis Chiropractic software, you can take the memory management out of patient retention. I first developed the software for use in my own practice when I discovered that my patients were falling off of care and I did not know why until it was too late. I realized that trying to remember everything and everyone was not working. There were too many tasks each day that were being forgotten, lost in the shuffle, or just not performed as effectively as possible. Because of this, patient retention was haphazard at best and I set out to find a better way. Genesis software was the answer to the problem of patient retention in my practice. It automated every task and ensured that they were assigned to the best person to complete them. At the end of the day, it boiled everything down to one number for me, so that I knew whether or not every activity involved in patient management and retention had been completed or not. It took the guesswork out of patient retention and turned it into an automated system in my practice. It can do the same for you. The value generated by automating patient retention goes beyond just increased revenue. Yes, increasing patient retention means increased financial gains in your practice, but it also means peace of mind, and the freedom to move past hit or miss memory management. Isn’t it about time you moved past memory management in your practice and automated your patient retention?
How do you retain your patients?
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Retain your Patients! How do you determine your chiropractic patients are at risk of missing their appointments? To retain your patients, you need a plan. How can you see what the trend is for your office? Can you find this information in reports? Probably, but you have dig deeply into them to find the information and then you have to take action on it by assigning follow-up to your staff. There must be an easier way to do this automatically and Genesis Chiropractic Software has it built-in for you! Learn how you can use alerts, notifications and the radar chart in addition to reports to retain your patients. The radar chart uses two time periods to compare several of your metrics. This lets you see if you’re meeting your goals with a quick glance at the graph. Alerts and notifications will let you create pop-up messages on the schedule to inform you when a patient has no future appointments or their care plan is running out of visits. Using these tools is how you automatically retain your patients. These will allow tasks to be created and those will prompt your staff to follow-up with those patients. To retain a patient is much less expensive than advertising to attract new patients. Learn more about patient retention with the free webinar that can be viewed right on this page. Enter your information and watch it now. Read the transcript: Jason: All right, it’s four minutes past the hour, Jess. I think it’s time to kick this off. Let’s share, and…perfect. Well, as all of our notifications said, today’s topic is on patient retention and, more specifically, really, how you can use alerts and notifications, and the big graphic up on the screen called your radar chart, we call it the radar chart, anyway, in addition to reports. So, we’re gonna start by talking about, you know, the problem that we’re trying to solve is, you’ve got a patient that walks through the door, how many of those patients are you able to retain? And everybody knows that this is the lifeblood of your practice, and yet we see so many practices, I was looking at one earlier this morning, Jess, just telling you about it, that’s averaging, over the last year, over 50 new patients a month, yet their visit counts remain stable. They’re plateaued. You know, with minor fluctuations. So, how do we avoid that? You have to change something, right? You’ve got to do something differently in your practice in order to do that, and step number one is figuring out how on Earth you can recognize which patients are at risk. And so, first of all, we wanna talk about how you can see what your trend is, how is it that you’re doing? And a lot of times, you think to yourself, “I’ve got to go digging deep within the bowels of the system to find all of the relevant reports,” and I’d like to point out, Jess, that’s it’s not really the case, is it? Jessica: No. Jason: So, what we’re showing here is, what we refer to as that radar chart. And just for one moment, Jess, would you mind ex-ing out of it and just showing them? This is on your homepage when you login. If you don’t see it, then you’re among the few that have not switched over and that center portion, pretty much, is just the place where you’ve been opening tasks, and it should have an option for you to, you know, show me my health monitor. Jessica: Yeah. It’s a blue link up at the top. It says, “Show me my practice health monitor.” Jason: Perfect. You click that, and the problem is, when you first look at it, it won’t be configured. So, we’re gonna need to do a little bit extra in order for this one to be meaningful, but I’d like to show you how meaningful it is now. So, pop it back out again, Jess, if you don’t mind. So, first is, what are we looking at? This allows you to look at a graph that’s a circle, and each one of the metrics ends up being an axis on this circle, such as new patients. You know, for this particular practice, our demo practice, they had 18 patients one month and they had 14 patients the next month. If you look at the upper-right-hand corner of the popout, those months and their corresponding colors, which Jess is highlighting right now, are there. So, July of 2013, all the way through April of 2016. I know it’ll be a little ridiculous, Jess, but if you don’t mind clicking on the metric, I’d appreciate it. It also will graph out exactly what your data points were between that time, and right now we’re looking at this on monthly basis. I don’t think it’s necessary to do it weekly or daily for this particular metric given the time span that we’ve got, but it will give you all of the data points. You know, for this practice, obviously, you can see that it was doing well and then it stopped doing well. But if it’s your practice and that was the case, you’d know about it. You don’t have to go digging too deeply. Close that one popup. But the one thing you should notice when looking at new patients is, along that new-patient axis, you’ll see two points, one in green and one, I think purple, you can call that color? Jessica: Yeah. Jason: Yeah? So, the one in purple is toward the outer edge of the circle, and the one in green is a little bit less than halfway, we’ll call that. And that is actually an indication of performance based on a goal set. So, when I said “configured,” that configuration will actually tell you how you’re doing according to what goals you’ve set for your practice. So, in this particular case, let’s just