Patient Accounting
How does your Chiropractic Practice handle Patient Accounting? As a Chiropractor you know that accurate patient accounting is a very important part of creating a great patient experience in your office. For your office, how do you determine what your patient’s owe? When do they owe it? Why don’t they owe it yet? How do you determine where your dollars are outstanding? What would your patients think of your practice if you couldn’t provide this information to them within moments as they wait in front of you? Genesis Chiropractic Software has thought of these questions and the tools you need are just a few clicks away. Watch this Free 30 minute Webinar to find out more from Jason Barnes and to see exactly how it works. Learn how to use this tool to improve your patient accounting, your patient statements and ultimately your patient satisfaction. Enter your information and watch it immediately below. Read the transcript: Good afternoon and welcome, everybody. Jason Barnes with Genesis Chiropractic Software. It’s about two minutes past the hour, and we’re gonna get started in just a moment here. I’d like to thank everyone for joining us. Keep in mind that everyone is muted for this presentation so if you do have a question, I ask that you type it in so that I’ll get a notification and we’ll answer it as we are going. Feel free to type those in at any given point, and we’ll make sure to answer them as quickly as we can. So we’re just gonna give it another moment here, and we’ll get started. All right, guys, it’s four minutes past the hour. We’re gonna get going. Today, we are actually speaking about patient accounting. And I wanna make sure we go through a few things here when it comes to patient accounting and trying to understand exactly how your patients can understand a few things. Number one, what it is that they owe, number two, when they owe it, and number three, why don’t they owe it yet. And if that question at the end of this doesn’t make much sense, I’ll hopefully put the pieces together today while we’re talking. If there are other questions that you want answered throughout any portion of this presentation, feel free to type them in, and we’ll do our best to answer them today. Right now, though, we’re gonna get started with actually a brief overview of some reporting for the entire practice before we get into exactly what it is that’s outstanding for an individual patient. So patient accounting, I’m gonna blow up this for the presentation so that you guys can see it a little bit more easily. But first, I wanted to go into a few reports. First, we go to reports, our billing analytics, and we can go to what’s called our accounts receivable or AR breakdown. When we bring up this particular report, it’s going to give us the breakdown of where our dollars are outstanding. Our total accounts receivable balance for the first one is representing our insurance accounts receivable, our patient balance, how much money is sitting there in claims that need to be addressed on our workbench, special projects. Collections is a status so if a line item on a patient account is in collections status, that means that that particular balance has been sent or is designated for a collection agency. And then added all those up in the last column is the total. That AR breakdown allows you to see, and you can drill into that number and see that there are 695 claims for this particular example that actually make up that balance of $78,000. So you can sort this, you can filter by it, you can do greater than or less than. So if you wanna look at amounts greater or less than, you know, let’s just say $100, you’re able to do that. So any amount less than $100 or any amount greater than $100, you’re able to do that within these fields at the top of this pop-up report for your accounts receivable breakdown. Why do you wanna know these things? Keeping a finger on the pulse of how much, in a way, a patient balance is is important. There can be thresholds you can set for yourself of what is or isn’t acceptable. And today, we’re going to hint at the fact that we really like to see policies and procedures put in place. If you go over here to your search patient feature, simply click on search and patient, that gives you a number of options as well. So if I don’t look at anything else and I just simply click on a search which is going to search for all of them, it’s gonna give you all open patients and their patient balance here in the right hand corner. If I wanna search for people that have been seen in the last 120 days with a balance only, I can then search for those patients as well, and it goes from 2,200 in our demonstration account down to 174 patients. And you can actually see that these are sorted into the balances which are the highest on the right-hand side. And I wanna make sure that you guys understand that these tools are meant for you to be able to identify those patients, but in no way, shape, or form is this the best way or the best practice that Genesis is going to recommend to handle these balances. And so we’re gonna get into this process a little more as we’re moving forward here. But to start out, to recap the big picture, you wanna be able to look at your accounts receivable breakdown to see how much in the way of patient balances are actually existing as a total for your practice. And keep in mind that this is regardless of the data service. This can be 10 years old, 2 years old, or 2
Kickstart Your Chiropractic Practice
Too many times, your chiropractic practice can languish. You may be doing well but still have more room to grow or maybe you have been seeing a decline in the number of new patients or number of patient visits. You may even just be starting out and trying to figure out how to bring in new patients, pay the bills, and just keep the doors open. The key to overcoming these challenges is to take immediate action and there is no more powerful action you can take to kickstart your chiropractic practice than putting Genesis Chiropractic Software to work for you. In fact, you can power your entire practice with Genesis. Statistics show that new practices that use Genesis Chiropractic Software have proven increases in revenue, retention, and compliance. Even better, these are not small numbers. Practices using Genesis have seen a 32% increase in patient compliance, a 26% increase in patient retention, and a 62% increase in revenue. Genesis is a web-based practice management software that combines the tools and training you need to rapidly increase your professional growth. It combines an exclusive workflow, documentation, scheduling, and billing. Genesis Chiropractic Software is a practice management strategy that actually works. The software has been demonstrated to be a highly valuable and rewarding platform for startups. Whether you’re in the development phase or looking to start generating more patients, Genesis is something that can help you succeed online. The platform has added benefit by saving you and your staff time every day. The time you will spend in Genesis depends on how much of the solution your practice uses. However, the average daily note can be accomplished in under 15 seconds and under 2 clicks. Many visits require much less. This makes Genesis a powerful time management tool. Genesis Chiropractic Software is a practice management strategy that actually works. The Genesis billing platform is a vital component to the revenue increase practices experience when using the software. It is such a robust tool because: Over a dozen teams work for you round the clock to follow up on claims and ensure maximum clean claims with maximum reimbursement Auto-prioritization means the system decides what needs to be followed up on by over 20 MILLION different rules updated daily Real time updates to claim balances means statements are always current Patient questions are answered with a single click. No more sifting through pages and pages of data to find a simple claim update or balance owed Claims are submitted with the highest clean claims rate Fee schedules are reviewed multiple times a year to ensure maximum compliance and reimbursement Whether you are experiencing difficulties in your current practice, are starting a new one, or just want to take your practice to the next level and experience greater success, Genesis Chiropractic Software can help you. Developed by chiropractors, for chiropractors, it is by far the most powerful tool available, allowing chiropractic practices to increase patient retention, compliance, and revenue all in one platform.
Are You Able to Manage Your Practice at a Glance?
Running a chiropractic practice isn’t easy. As the owner and doctor, you have to wear many hats. You have to manage staff, provide patient care, keep up with the bills, and implement the marketing. If you are using an out-of-date practice management and EHR software, your job is even more difficult, having to memory manage all of your tasks or rely on report after report to keep your practice in check. Isn’t it about time that you took the guesswork out of practice management and were able to manage your practice at a glance? If you are using one of those outdated chiropractic software, it’s time to look for something better, something that puts you back in control of your office, brings your entire patient experience together, and makes practice management intuitive and efficient. Genesis Chiropractic software and practice management software is the best chiropractic software available today. With more than 2000 users, Genesis is also the easiest chiropractic practice management system to implement. I know the power of the Genesis system because I helped design it for my own practice. It is designed and built by chiropractors for chiropractors, integrating leading technology with easy-to-launch chiropractic practice management software system. Genesis is a chiropractic software platform that is affordable and powerful enough to help you automate your practice management and increase your practice profitability. With Genesis, you really can manage your practice at a glance. Genesis boils your entire day down into the number of tasks you have to complete to ensure that everything is done to make your practice successful, from patient care and billing to follow-up calls and patient education. Once the tasks are created, Genesis assigns them to the best possible staff member to complete each one. And, with the Genesis Ticket Manager console, you can easily check active and overdue tickets for each user and even interact with the tickets to determine how well each staff member is performing the tasks assigned to them – practice management at a glance. With Genesis, you can finally take the guesswork and memory management out of your practice. Genesis is designed to help you increase patient communication, reduce your patient no shows, automate your visit documentation, easily implement ICD-10 into your chiropractic practice, manage your inventory and more. This intuitive software streamlines your entire practice management, helping increase patient retention and generating more revenue and profits through a chiropractic practice management software system that actually works. The Genesis software platform works so well because it is built on top of a proprietary chiropractic workflow management architecture. This architecture is designed to automate the majority of your practice management tasks, starting with chiropractic billing. In addition, our advanced chiropractic workflow management version includes automated alerts and task generation. Genesis was designed from the ground up to eliminate the need for memory management, promote practice teamwork, and help manage patient communication and relationships. With Genesis, you can finally take the guesswork and memory management out of your practice because it’s about time you had the peace of mind that being able to manage your practice at a glance brings.
WebExercises is Integrated into Your Patient Accounts
How does your Chiropractic Practice recommend exercise routines to your Patients? Webexercises works. As a Chiropractor you know that patient exercise will greatly improve your patient outcomes. Patients get better faster with exercises but it’s a hassle to tell them which exercises, how many, how long, how to do them, etc. What do you do? Do you hand them a paper that’s been copied so many times that the letters are starting to be colored in? Shouldn’t there be a more efficient way to recommend exercises using technology? There is! Webexercises has been integrated into each of your patient’s accounts within Genesis Chiropractic Software. With a few clicks of your mouse, you can choose the patient’s problem and the appropriate exercises are automatically pulled-up to help the problem. Then you can email it directly to your patient from the same screen. How easy is that? Watch this Free 30 minute Webinar to find out more from Dr. David Cruz and to see exactly how it works. Learn how to use this tool to improve your patient outcomes and you might even impress them with the email exercises from your office. Enter your information and watch it now below. Read the transcript: Jason: All right then, it’s about four minutes past the hour so we’re gonna get started. I’ll introduce myself, Jason Barnes, Chief Operating Officer with Genesis Chiropractic Software. I’d like to thank everyone for joining us this afternoon. We do this pretty much every Tuesday so I know I see some familiar people who join us each week, so welcome. And for those people who might be joining us for the first time, excited to introduce a topic and a guest today. So a little bit of background information, I like to think we’re good at a lot of things here at Genesis, but we know we’re not good at everything. And so we listened to the suggestion of our providers and our providers have been asking us for tools that they can use to help talk to their patients, teach their patients, empower their patients. And well-informed patients, excited patients, ones who have better tools in their hands, we know stay with the practice longer and have a much higher tendency to refer their friends, family, colleagues, etc. And so today, I’m really excited to bring to you a response to a number of requests and something we know that will help you do just that with your patients, and that’s an integration between Genesis Chiropractic Software and WebExercises. And what I’m really excited about is all the work that’s going into this between our two organizations and how that work together is going to help you. So today we’re gonna find out what problems we’re gonna solve with how patients can take information that you want them to have for both clinical treatments as well as things they can do just to improve functional aspect to their lives. And to do that I need to introduce Dr. David Cruz who is the President and CEO of WebExercises. And not to mention that he actually is a chiropractor and actually ran his own practice successfully for a long, long time. He’s passionate about this topic, so I won’t do too much more in the way of introduction, but I want him to do all the speaking for his own merit because frankly, I’ve talked to him a few times now and he knows exactly what he’s doing and so I’m gonna introduce one of founders and President of WebExercises. David: Hey, thank you there. I appreciate that intro and really excited to be here and really excited to be working with Genesis and Vericle on the integration. A lot of work went in so we’re excited to get this going. As Jason was saying, I did practice for about 18 years. I had a sports medicine practice and the foundation of WebExercises really came at a point about 11, 12 years ago to where, how can I do a better job with regards to engaging patients, getting them to do active care? Because when you combine active care with chiropractic, there’s nothing better in the literature that is gonna show with regards to outcomes. But there’s always the challenge of there’s only so much time you have with regards to trying to get them the right exercises, reviewing the exercises. How do I connect with them, and how do I just reconnect with them? So that was really the impetus and that was the start of WebExercises that, again, I started the company about 11 years ago. So what I wanna do is just go through a brief PowerPoint just kind of highlighting some really I think important points with regards to exercise and chiropractic. And then really just taking you into the software and give you a demo and a feel of exactly what it is and how it can be utilized. Hey, Jason, we’re getting some feedback. I don’t know if that’s on your end? Jason: It’s gotta be me. I’m the only one who’s not muted, so I’ll mute myself. And I’ll make just make one announcement. If there’s any question that people have, we ask that you type them in. And we’ll answer them, and I’ll mute myself. And I apologize for that, Dave. We’ll get started. Dr. Cruz: No worries. So as I mentioned I wanna go through a couple slides just to kind of frame up what we’re gonna talk about with the demo and really kind of just dive straight into this great [SP] software integration to show you how it can improve your practice with regards to efficiency, even generate some revenue through active care, how to engage patients, and how to re-engage patients. So one thing I like to start with is just from a historical perspective. So often it’s thought of as chiropractic and exercise are two different things, and it’s more of a newer concept. But